Hello and good day John. I am sorry for the trouble this has caused you and thank you for reaching out. May we know what mobile device you are using please for us to be able to isolate the said issue? Thank you.
Same with my phone... I'm using a female USB to micro USB which connects to the mini and attached to it the white micro USB cable that came with the Mavic mini. BAM. Looks ugly but in NO way I could fit it the inventors way..