asage
lvl.1
United States
Offline
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After purchasing the mavic pro 2 Feb 27th and receiving it March 2nd, not even a full week of having the drone and it's already missing!! I used to own the original Mavic Pro and I am very familiar with how to fly the drone. I flew it a few times around my house and wanted to take it to LA. I looked up flight laws and regulations and found an area that was okay to fly in. After flying for about 21 minutes, it showed the battery was at about 20% and so I hit the return home button so I can swap it out with another battery. I always make sure to watch carefully as it comes back home to correct any issues it may have, which I have noticed it's not as accurate as the original Mavic at landing exactly where it took off. Anyways, it wasn't even a full 30 seconds after I hit return home that the camera displayed nothing but grey, like a close up of something. I could not move the drone or move the gimbal of the camera. I couldn't do anything! It never returned and just disconnected. I spent more than 5 hours looking for it, speaking with management of all the businesses and apartments in the local area to check their rooftops and there was nothing. Sadly, DJI seems like a huge and successful company that would have customer service on the weekends but they do not. Thankfully I purchased DJI CARE REFRESH before the incident, but I don't think that matters in their eyes as their trying to pin it as user error so no replacements can be fulfilled. I sent them my flight data, dji care number, amazon purchase date and order info, map of where the drone flew and where it disappeared but I am still anxiously awaiting an answer. When I press find my drone, it still shows it in LA but i know that isn't updated and just the last time the remote was connected to the drone. I put more than 2k into this in less than a week and it is gone! And it is not even my fault! If you don't want to replace it, then help me locate it. If this isn't going to be replaced, especially after buying their insurance, I will return everything else I have and never buy a DJI product again.
Has this happened to anyone before? what did they do? Where a drone just disconnected and was GONE! I'm still in pain over that traumatic experience. All I could do was look at my phone worried and wondering what was happening. I mean surely if the app is malfunctioning then the drone will still return home right? Nope.
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