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1675 29 2020-3-11
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DougS2
lvl.1
United States
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I created a new message but only had a "Save Draft" button.  I hit this button but now I can't find my message since there is no "Drafts" folder.
To write this post I had to "Save Draft" and then go back and edit it, then the 'Submit' button appeared.

Where did my original 'Draft' message go?

2020-3-11
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DJI Mindy
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In general, the draft post is able to be found under Personal Homepage- Posts, there is a glitch currently and our technicians are working on it, appreciate your feedback. We will keep you updated once it is solved.
2020-3-11
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djiuser_8mLnqUiWnkYq
New

United States
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Same problem here. So ridiculous that I can't even ask question when I bought their product..
2020-3-12
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DJI Mindy
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djiuser_8mLnqUiWnkYq Posted at 3-12 18:19
Same problem here. So ridiculous that I can't even ask question when I bought their product..

Hi there, the point system of the “New” group has been changed to 0~20 points, and this group of users is not able to create new posts.
Please check more details of how to earn points here: https://forum.dji.com/forum.php? ... mp;page=1#pid623200
2020-3-12
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NARABOTTOLO
lvl.1
Flight distance : 1693 ft
Italy
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Same here. I wrote a post and It gives me a "save draft". My post disappeared...
2020-3-20
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DJI Mindy
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NARABOTTOLO Posted at 3-20 07:06
Same here. I wrote a post and It gives me a "save draft". My post disappeared...

There is a system glitch when saving draft, please do not Save Draft at the moment and we will get it fixed soon.
2020-3-20
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random23
lvl.1
United States
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DJI Mindy Posted at 3-12 19:44
Hi there, the point system of the “New” group has been changed to 0~20 points, and this group of users is not able to create new posts.
Please check more details of how to earn points here: https://forum.dji.com/forum.php?mod=viewthread&tid=71515&page=1#pid623200

The rules page appears to indicate that this rule is no longer in effect, even though it is:

"NO LONGER IN AFFECT Quick Tip: Can't make a new thread? New users need to acquire 20 points to unlock this ability. (See points rules below)"

That's unfortunate when a new user has a support related question with regard to a product. I was hoping to ask here instead of going to DJI.
2020-4-1
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random23
lvl.1
United States
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Not only that, but when I signed up it said I would get 10 points for uploading an avatar. I skipped it at that time, but now I can't upload one - the option is grayed out. I wanted to ask for help with that, but since I'm new I can't post a question in forum issues. Given that, how do I get answers to forum problems that affect my ability to gain points?

Perhaps consider at least letting <20 points post in Forum Issues?
2020-4-1
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DJI Mindy
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random23 Posted at 4-1 16:56
Not only that, but when I signed up it said I would get 10 points for uploading an avatar. I skipped it at that time, but now I can't upload one - the option is grayed out. I wanted to ask for help with that, but since I'm new I can't post a question in forum issues. Given that, how do I get answers to forum problems that affect my ability to gain points?

Perhaps consider at least letting

Since there are many advertisement posts from non-DJI customers recently, we adjusted the New group to 20 points, you can start your own threads when getting over 20 points. Please check the picture below on how to get points. how to get points.png
If you would like to set your avatar, please have a try via browser in the computer.
2020-4-1
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jashson
lvl.2
Flight distance : 165538 ft
Germany
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My profile homepage tells me that i own 55 points, but I can only create a thread as a draft. I'm not able to post/publish this thread. How can I publish my thread?
2020-4-3
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DJI Mindy
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jashson Posted at 4-3 15:24
My profile homepage tells me that i own 55 points, but I can only create a thread as a draft. I'm not able to post/publish this thread. How can I publish my thread?

Hi jashson, you have got enough points and should be able to start your own thread. If you can see the 'Save Draft' but no Submit icon, it should be a network issue that Submit failed to be loaded, it is recommended to try again.
2020-4-3
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jashson
lvl.2
Flight distance : 165538 ft
Germany
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DJI Mindy Posted at 4-3 19:44
Hi jashson, you have got enough points and should be able to start your own thread. If you can see the 'Save Draft' but no Submit icon, it should be a network issue that Submit failed to be loaded, it is recommended to try again.

Hey Mindy,

thanks for your reply. I managed to create my topic in a third attempt, which now has an edit-button. The only difference here was, that I did not added a YouTube-Video-Embed first, but only some text. After clicking "draft" I was able to edit this post and added the YouTube-Video-Embed this time.

But I have still two post in Draft-Modus, which do not have an Edit-Button at all:
https://forum.dji.com/thread-212132-1-1.html
https://forum.dji.com/thread-212015-1-1.html

In those both cases I would like to delete them, but I don't know how to to it (without an edit button). If you have the rights to do so, you have my permission for it ;)

Best regards – jashson


2020-4-15
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DJI Mindy
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jashson Posted at 4-15 11:37
Hey Mindy,

thanks for your reply. I managed to create my topic in a third attempt, which now has an edit-button. The only difference here was, that I did not added a YouTube-Video-Embed first, but only some text. After clicking "draft" I was able to edit this post and added the YouTube-Video-Embed this time.

Hi Jason, sorry for the late response, the edit time in Draft post is not limited, when I enter the link you posted above, they have already been deleted and I see you have posted successfully and the video is embedded, please let us know if you have any further concerns. posts.png
2020-4-20
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random23
lvl.1
United States
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DJI Mindy Posted at 4-1 20:43
Since there are many advertisement posts from non-DJI customers recently, we adjusted the New group to 20 points, you can start your own threads when getting over 20 points. Please check the picture below on how to get points.[view_image]
If you would like to set your avatar, please have a try via browser in the computer.

Simply repeating that information really isn't helpful. And I DID try to change my avatar from my computer using Firefox. It is STILL grayed out.

Somehow, without knowing how, I seem to have hit that 20 points, so it's not a problem for me anymore. But it's very frustrating and not very welcoming. I get that you're trying to reduce spam, and we all appreciate that, but it really seems that you're not hearing the complaints here. It's not very encouraging to new users.
2020-4-28
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DJI Mindy
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random23 Posted at 4-28 15:44
Simply repeating that information really isn't helpful. And I DID try to change my avatar from my computer using Firefox. It is STILL grayed out.

Somehow, without knowing how, I seem to have hit that 20 points, so it's not a problem for me anymore. But it's very frustrating and not very welcoming. I get that you're trying to reduce spam, and we all appreciate that, but it really seems that you're not hearing the complaints here. It's not very encouraging to new users.

Thanks for your feedback, the 20-point policy is complied to reduce the advertisement and spam in Forum, we apologize for any inconvenience caused to you, rest assured we will forward your concerns to the team for review. Now you are in lvl.1 group and are able to start you new thread. Hope you have a great time here.
2020-4-28
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HAL2020
lvl.1
United States
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djiuser_8mLnqUiWnkYq Posted at 3-12 18:19
Same problem here. So ridiculous that I can't even ask question when I bought their product..

Seems like there needs to be a button for Make a Post.  I can't figure it out.
2020-9-2
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DJI Natalia
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HAL2020 Posted at 9-2 13:49
Seems like there needs to be a button for Make a Post.  I can't figure it out.

Hi there, may I know the specific issue that you encountered? If there is anything I can assist you with, please feel free to let me know.
2020-9-2
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tilmann.hogrefe
lvl.1
Flight distance : 211188 ft
Germany
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Same problem here. Don't know what to do.
1-22 03:50
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DJI Natalia
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tilmann.hogrefe Posted at 1-22 03:50
Same problem here. Don't know what to do.

Hi there, may I know the specific issue that you encountered? Please let me know more details, I'll do my best to help. Thanks.
1-25 01:15
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Fly_Hazr_Air
lvl.3
Flight distance : 40538 ft
United States
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I'm not even sure where to post a question? I would like to post, but no idea where to start the post from?  
3-18 09:34
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djiuser_8oGE0UDvCXUv
lvl.1

United States
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Hi, I would really love to post a question on the forum but you didn't make it easy from your customers or future customer.....

And I not into playing games points.
5-11 09:20
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djiuser_8oGE0UDvCXUv
lvl.1

United States
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Fly_Hazr_Air Posted at 3-18 09:34
I'm not even sure where to post a question? I would like to post, but no idea where to start the post from?

Exactly...
5-11 09:22
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djiuser_kE1vdDLJ1s8H
lvl.1

New Zealand
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there, this my first time here.
I havea phantom 3 advanced pro and it had a crashfrom a height of around 5 metres and since then the camera shows static lines throughto my phone,so much so it's almost impossible to see anything else,can you please help me as they have no whereto take it here in Christchurch new zealan. AAny help will be appreciatedthank you. My emailis archerthecool@yahoo.com or ill come back here to see reply.Cheers
5-14 01:39
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rockingedward74
lvl.1

United States
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So if I have issues that seem unique with my P4PV2 and GL300K, I have to come here, post a reply to this topic in order to gain enough points to ask for advice?
5-14 05:19
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lucassen.herman
lvl.1

Australia
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Hi Doug  is there anyway you can give me a step by step instructions on how to add a post on this site.  I would really appreciate it.   I really mean which page do I go to and how to start the process from the very beginning.  I really have no clue.  Please help.
5-15 14:42
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caralain
lvl.1

Canada
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I m a new user trying to get on my film to see speed and altidude is there a setting that can do that thank you
6-19 23:31
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PPDTheCircle
lvl.1
Flight distance : 32028 ft
Canada
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Same question, it kept saying that I can post "new" group
6-24 07:04
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djiuser_xEkC6AzaAoc9
lvl.1
France
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guys i cannot post keeps saying:  You don't have authority to post in "New" group, redirecting to Forum Rules page now…
7-1 03:23
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djiuser_xEkC6AzaAoc9
lvl.1
France
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Anyone? Can find out why we cannot post new topics?
7-1 21:49
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Danders1988
lvl.1

Israel
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Test message
7-5 09:40
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