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Active Track Malfunction
410 4 2020-3-14
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Popi
lvl.1
United Arab Emirates
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Hi guys,
On my Ronin SC, my active track on the phone (I am using the SC, Canon EOS R, iPhone 6s) always loses the object. The moment I lock on, it starts to spin and the message on the phone is "object lost". I have tried everything now for hours and just cannot manage.


2020-3-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Popi, for the optimal performance, it is recommended to use Active Track in an environment with a plain background without many subjects.
What kind of objects have you tried to track? Is the firmware updated to the latest version? Do you have other mobile phone in the compatible list https://dl.djicdn.com/downloads/Ronin_SC/Ronin_SC_ActiveTrack_3.0_Supported_Mobile_Phone_List_en_.pdf for a comparison test?

2020-3-18
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GoodmanRP
Captain
Flight distance : 4344974 ft
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Poland
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Note 10 +. Works well
2020-3-21
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Popi
lvl.1
United Arab Emirates
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DJI Mindy Posted at 3-18 05:28
Hi Popi, for the optimal performance, it is recommended to use Active Track in an environment with a plain background without many subjects.What kind of objects have you tried to track? Is the firmware updated to the latest version? Do you have other mobile phone in the compatible list https://dl.djicdn.com/downloads/Ronin_SC/Ronin_SC_ActiveTrack_3.0_Supported_Mobile_Phone_List_en_.pdf for a comparison test?

Tried your recommendation and it worked, thanks.
2020-4-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Popi Posted at 4-17 00:14
Tried your recommendation and it worked, thanks.

Glad to know, we hope you have a good time with Ronin SC.
2020-4-19
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