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Not sure how to explain this one...
581 4 2020-3-16
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Chaff_Cutter
lvl.1
Flight distance : 9163 ft
Australia
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Hi,

Im hoping someone can tell me what might be going on here...

https://youtu.be/A-MPTvHzL6I

The video shows me touching the camera Picture/Video mode button on the iPad at 0:42 seconds and again at 1:00.
By default, the controller is in camera mode as shown at start up.
When I switch to video mode, the video transmission signal is lost and then the Camera/Link status light goes out.
After that, it appears the camera functions re-boot and the gimbal has a haemorrhage.
Quite often the gimbal floats around to look starboard side and hangs there but generally its reasonably random as to where it will stop.
Sometimes the horizon doesn’t appear horizontal and will vary in degree.
Drone has flown normally during these episodes (other than loss of video feed) but I don’t trust it not to completely crash, so haven’t sent it up since seeing this.



Not sure what to make of this...

Some notes on what I’ve done so far...
  

      
  • Have changed and      reformatted several SD cards.
      
  • Have refreshed both      controller and drone firmware to latest available.
      
  • Was working fine one day      then doing this the next.
      
  • Never crashed and always      transported in its case.
  
Any input would be appreciated.

Scotty

  


2020-3-16
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Chaff_Cutter
lvl.1
Flight distance : 9163 ft
Australia
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hyperlink...
https://youtu.be/A-MPTvHzL6I
2020-3-16
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mockingbirdmedia
lvl.4
Flight distance : 45459 ft
United Kingdom
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Chaff_Cutter Posted at 3-16 02:23
hyperlink...
https://youtu.be/A-MPTvHzL6I


2020-3-16
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ALABAMA
Second Officer
Flight distance : 10442687 ft
United States
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Maybe should send that one to repair.   Hope it's still under warranty.
2020-3-16
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DJI Stephen
DJI team
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Hello and good day Scotty. I am sorry to read and to know that you are having issues with your DJI Phantom 4 Pro. Since you have done several troubleshooting steps and still the issue is still persisting. I would recommend you to contact our DJI support team for us to be able to assist you further at https://repair.dji.com/repair/index?site=brandsite&from=nav. Again I am sorry for the trouble and thank you for your understanding.
2020-3-17
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