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Service Hotline & Online Support Notice
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3166 65 3-16 08:03
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DJI Support
DJI team
Flight distance : 2408 ft

China
Offline

Dear Customer,

Affected by the spread of the COVID-19, DJI has adjusted our after-sales service arrangements. There is a heavy traffic in our current service hotline and online support channels, and you might have to wait longer in the line. We apologize for the inconvenience caused and are trying our best to improve your experience. Thank you for your support and understanding.

Best regards,
DJI Support   
March 16, 2020

3-16 08:03
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Estelle Lau
First Officer
Flight distance : 28294 ft
Offline

Thanks for telling us this, this is totally understandable, almost all of the countries in the world are sufferring from this, but I believe we can through this anyway.
3-16 18:59
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Montfrooij
Captain
Flight distance : 1859961 ft
Netherlands
Offline

Thanks for the info!
3-16 23:23
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DowntownRDB
Captain
Flight distance : 525 ft
United States
Offline

Thanks for the information.
3-17 05:10
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djiuser_6707gJJUFcp9
New
Flight distance : 9649 ft
Spain
Offline

Ahora que estamos en estado de alerta y no se puede volar como deberiamos de dejar las baterias de cargs de.un mavic mini para estar en un tiempo sin volar? Gracias
3-21 03:03
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djiuser_Miu5EJrbuWoU
lvl.1
United States
Offline

Helo everyone. HOPE ALL ARE SAFE FROM THIS ONGOING CORNONA VIRUS EPIDEMIC.

SINCE WE ARE ARE HOME AND NOT MUCH ACTIVITY, SO I DECIDE TO GET DJI MINI WHICH I BOUGHT RECENTLY.
AFTER few TEST FLIGHTS I END UP CRASHING.

NOW THE MINI WONT TAKE-OFF,
I AM OUTDOOR
ON REMOTE ITS SAYS ITS PERMITTED TO TAKE-OFF
I AUTO TAKE OFF
THE PROPELLERS STARTS AND ITS TAKES FROM REAR SIDE AND FEELS TOWARDS LIKE NOSE DIVING AND STOPS TEH PROPERLLERS AS WELL.
LOOKS LIKE FRONT WONT TAKE OFF AT ALL.

NOT SURE WHATS THE REASON, PLEASE ASSSIST ANYONE. REALLLY APPRECIATE. THANKS.
3-21 13:35
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djiuser_vWbpn4DqkQMg
New

Nigeria
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I wish to purchase mavic mini from singapore and take to my home countey India. As per indian rule i need ETA ( equipment type approval) .pls advice if you can provide ETA
3-22 07:19
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djiuser_vWbpn4DqkQMg
New

Nigeria
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Dji service is available in India?
3-22 07:20
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patdig
lvl.2
Flight distance : 232326 ft
United States
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I filled out the on line repair form for my Mavic Mini, but have not received a label in my email. Is this part of the back log for this support notice?
3-22 13:42
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patdig
lvl.2
Flight distance : 232326 ft
United States
Offline

3-22 13:43
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djiuser_dBGOtmFelzV4
lvl.2
Flight distance : 432805 ft
United States
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Wishing the people at dji affected by corvid19 and family members the very best.  It is a very difficult time for everyone.  I hope that everyone is in positive spirits and hoping that you can return full force soon. Bless you all.
3-23 01:57
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djiuser_dBGOtmFelzV4
lvl.2
Flight distance : 432805 ft
United States
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djiuser_Miu5EJrbuWoU Posted at 3-21 13:35
Helo everyone. HOPE ALL ARE SAFE FROM THIS ONGOING CORNONA VIRUS EPIDEMIC.

SINCE WE ARE ARE HOME AND NOT MUCH ACTIVITY, SO I DECIDE TO GET DJI MINI WHICH I BOUGHT RECENTLY.

Propellers in correct direction.  Check motors for any particles that may have gotten in the motor compartment.  Try imu calibration if nothing else determine the ones that are not operational and replace.  
3-23 02:00
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fans6a108f8f
lvl.2
Flight distance : 59475 ft

India
Offline

Sir ihave lost my Mavic Mini drone how to know this location please help me
3-23 09:14
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BigJohnson
lvl.1

United States
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I JUST opened my new Mavic Pro Platinum out of the box and the battery won't charge.  The Controller will.  Any suggestions?  The company I bought it from told me to go to DJI support.
3-24 12:57
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djiuser_lEEQdQDOnPBZ
New

Switzerland
Offline

Hi there

I bought a new mavic mini and I flew yesterday my first flight. My Rc is now under 30% and i want to charge it. Unfortunately is that not possible.
I have the cable, i put it in the rigjt position but it is not charging. Not one light is lighting.

Can you help me?
BURAK
3-24 15:42
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SupBro
First Officer
Flight distance : 1214177 ft
United States
Offline

Stay safe!!!
3-25 10:46
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Amir Moshti Tavassoli
New

Netherlands
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Dear DJI customer support, I'm writing this for my girlfriend. She bought a Dji mavic mini for her work. At the company she was filming, the drone flew over, lost gps, and did not respond to force land button etc. Together with the people who work their, with the last coordinates, they couldn't find it. She contacted Coolblue, who sold this mini to her, they couldn't help her so she lost hope. I am doing this for her and would really appreciate it if you could help me out. I also have seen on forums, that this is a common issue with these mavic minis. I look forward to your response!
Kind regards, a DJI fan!
3-26 02:15
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Lucas775
Captain
Flight distance : 12050705 ft
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United States
Offline

Thank you,
3-28 12:23
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fans6a108f8f
lvl.2
Flight distance : 59475 ft

India
Offline

Sir.My house is attack in theif I have lost my Mavic Mini combo ineed to your help how know in this location SN.1WGDGAX312SK2K
Model:MT1SD25
EAN: 6958265192784
UPC: 190021338876
Sir please any information please contact in this email seiboihaokip30@gmail.com
3-29 08:52
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djiuser_deGiaSE3vbCu
New

Mauritius
Offline

Hy ..
Recently my mavic pro platinum lose connection while flying.and this problem comes frequently.  Anyone can help me please.  Thanks
3-30 00:50
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targetceasefire
lvl.1

United States
Offline

When are you going to fix the latest Mavic 2 Enterprise firmware? After updating to Aircraft Firmware: v01.01.0520 my MSX is inoperable .  I found out after the fact via forums that I should not have done this - this warning should have been posted in DJI Assistant prior to me updating.  Please send me a link to "downgrade" my firmware.  We are all adjusting to COVID.
4-6 05:49
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targetceasefire
lvl.1

United States
Offline

When are you going to fix the latest Mavic 2 Enterprise firmware? After updating to Aircraft Firmware: v01.01.0520 my MSX is inoperable .  I found out after the fact via forums that I should not have done this - this warning should have been posted in DJI Assistant prior to me updating.  Please send me a link to "downgrade" my firmware.  Thank you
4-7 06:47
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Cindy Zienebergh
New

Belgium
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If i buy 2 mavic mini s , will this give problems with interference of the 2 controllers?
4-7 09:27
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djiuser_f0ZYPRtwpj5c
lvl.1
United Kingdom
Offline

That's fair enough
4-7 13:07
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Tony Hoyte
New

United Kingdom
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unable to load mji fly app on a new motorola g7 mobile.
4-8 15:06
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Berkay Taraccedil
New

Turkey
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I am a DJI MAVIC PRO user. I am trying to connect windows 10 assistance 2 pc with micro usb, but I get an unknown device warning. The program does not see the device.
4-10 13:04
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Berkay Taraccedil
New

Turkey
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I am a DJI MAVIC PRO user. I am trying to connect windows 10 assistance 2 pc with micro usb, but I get an unknown device warning. The program does not see the device.
4-10 13:06
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Minh Banh
New

Canada
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Anyone know where the online help section is
4-12 11:37
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djiuser_f0ZYPRtwpj5c
lvl.1
United Kingdom
Offline

Totally understandable good luck
4-15 13:07
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djiuser_1MvrEdobeEJU
lvl.1
Flight distance : 204701 ft
Turkey
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hello i bought a new mavic mini. The control turns on, beeps constantly. The gimbal is not moved with the gimbal button on the remote. However, the gimbal can move up and down to bring it to the phone screen. When the rc calibration in Dji fly application, all the keys are up to one hundred percent, but the gimbal key does not respond at all. Sometimes the control button gimbal key is working. What should I do, I will be very happy if someone gives information.
4-22 10:37
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Woe
Captain
Flight distance : 4006470 ft
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United States
Offline

Stay safe and thanks for the info.
4-24 05:54
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antoniojlondonohotmail.com
New

Colombia
Offline

Buenos días. Compre un mavic2 zoom el cual funciona perfecto.
No se que le moví al dron o al celular Samsung A70 (muy buena capacidad de memoria) pero cuando tomo fotos y vídeos no los descarga inmediatamente como lo hacía hasta hace 2 semanas aproximadamente. Para poder verlas en el celular tengo que volarlo nuevamente y tomas fotos y vídeos, de esta forma llegan las anteriores pero no las recién tomadas.
Si pueden ayudarme les agradezco.
Muchas gracias
Antonio JL
Colombia.
4-26 10:50
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djiuser_LlmLraiuEYWe
lvl.1

United Kingdom
Offline

I have a Mavic 2 pro running on the DJI app I've just experienced this today when flying once craft gets to an indicted top speed of 31 mph I get a series off beeps and a notification in red telling me to release the joysticks and then continue flying . This even happens when I hit the return to home on the controller . But if I fly at an indicated 29 or lower mph this does not happen . Any help or advice would be appreciated . Keep in mind Iam not very technical
4-27 10:55
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djiuser_sCh1gCUvh5Pe
New
Flight distance : 3786 ft
Spain
Offline

Hola !!! Que tengo que hacer para poder subir mi Mavic mini a una altura superior a 30 metros y una distancia superior de 50 ? No consigo poder hacerlo.. gracias
4-28 03:09
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Kuya Kano
First Officer
Flight distance : 797913 ft
Philippines
Offline

Is there an international Toll Free number to call?   And if so, what are the operating hours?
5-7 21:25
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Joecos
Second Officer
Flight distance : 868018 ft
United States
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Can we also use Official Facebook DJI Support group for support questions?
5-8 05:45
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djiuser_J2fefHFV2yOu
lvl.2
Flight distance : 5977244 ft
United States
Offline

I have a mavic pro it was all working tell fri may 8th 2020. I went out to fly it on this day and out of no Where  it  Well not connect to my phone no longer?  I have the app installed on my granddaughters phone so I uninstalled that thinking that might be the problem? My Phone is a Galaxy A70 My Mavic mini and the spark drone still connect. Can anyone help me out? If so please email me at exwifebeensold@yahoo.com Thanks for your time.
5-9 18:45
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grahamdoherty7
lvl.1

United Kingdom
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Thanks for the info!
5-10 10:08
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djiuser_RhHiGSnvSEQn
lvl.1

United States
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Ordered my Air 2 on May 7th. Any idea when this will Ship.
5-10 19:00
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djiuser_RhHiGSnvSEQn
lvl.1

United States
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Ordered my Air 2 on May 7th. Any idea when this will Ship.
5-10 19:01
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