DJI Susan
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djiuser_2j8GiWuFOG0A Posted at 9-28 11:47
This is where I lost my drone due to a faulty drone. Mavic air 2,, reported 3 times but not had a answer yet. I couldn’t retrieve my drone because of safety reasons as is mentioned in the DJI agreement. Eg you must retrieve and send back your drone for repair or replacement —-IF SAFE TO DO SO.
It was not safe to do so but if I am going back to try again what ever happens safe on not.
I am sorry to hear about the loss of your drone, I understand that must be frustrated for you. Rest assured, we will do our best to help.
If the drone is unable to be retrieved, and there is a question about the accident, we suggest applying for data analysis as the drone is within the warranty period. If it's a warranty case, we will compensate the drone according to After-Sales Policy.
I noticed that our support had sent you an email inquiring for the details and record of the flight incident on 21st, please check if you have received the email and reply to us with the details, we will help to proceed with data analysis.
And just to clarify, when claiming DJI Care Refresh replacement service, a drone is needed. In your case, as the drone is unable to be retrieved, please apply for data analysis as suggested above, thank you.
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