After 2 flights, my p4pro is working fine, then 3rd job fight it started having issues with the camera. glitching, lines, black screen on photos, erratic. Any ideas? I have photos and video to show examples. My firmware of my p4pro v1 and my controller with integrated screen is up to date. Any assistance is appreciated.

Here is a link to a video showing issue.

Hello and good day Droneseyeviewinc. I am sorry for the trouble and thank you for reaching out. Can you please try to reset the camera settings of your DJI Phantom 4 Pro to see if the issue will still persist? Please keep us posted on the said issue for as to be able to assist you further. Thank you.

DJI Stephen Posted at 3-17 07:54
Hello and good day Droneseyeviewinc. I am sorry for the trouble and thank you for reaching out. Can you please try to reset the camera settings of your DJI Phantom 4 Pro to see if the issue will still persist? Please keep us posted on the said issue for as to be able to assist you further. Thank you.

I didi that and refreshed the firmware. Recalibrated the gimbal, formated the memory card (it does this with or without the card). Any other ideas before I send it in?

Droneseyeviewinc Posted at 3-17 10:23
I didi that and refreshed the firmware. Recalibrated the gimbal, formated the memory card (it does this with or without the card). Any other ideas before I send it in?

Yes, it is a camera hardware fault, about the only thing you can do is re-seat the ribbon cable joining the camera to the main body, perhaps even replacing that cable.

Geebax Posted at 3-17 13:14
Yes, it is a camera hardware fault, about the only thing you can do is re-seat the ribbon cable joining the camera to the main body, perhaps even replacing that cable.

you confirmed my suspicions. Seems to be a big job reseating it. prob will send it in. thank you

Droneseyeviewinc Posted at 3-17 10:23
I didi that and refreshed the firmware. Recalibrated the gimbal, formated the memory card (it does this with or without the card). Any other ideas before I send it in?

You may need to send in the drone for service as the issue persists. Please start an online repair request at https://repair.dji.com/repair/index?site=brandsite&from=nav and send in the drone so we can help.

Droneseyeviewinc Posted at 3-18 11:50
you confirmed my suspicions. Seems to be a big job reseating it. prob will send it in. thank you

I did partially as you suggested. Opened it up, reseated main cable from camera to drone on each side as well as reseat ribbon cables in the camera area as well and no change. I will send it in just in case it a board/solder issue.

DJI Thor Posted at 3-19 04:25
You may need to send in the drone for service as the issue persists. Please start an online repair request at https://repair.dji.com/repair/index?site=brandsite&from=nav and send in the drone so we can help.

I will do that now. What is a ballpark turnaround time that I should get it back once you receive it?

I have sent it in.

Ribbons get damaged easily. My P4 was doing that and a ribbon change corrected it.

Droneseyeviewinc Posted at 3-19 07:02
I have sent it in.

The estimated turnaround time is 5 to 7 business days except shipping. If help needed during service, feel free to contact me at any time.