DJI Phantom 3 Pro crash log Critical low voltage, battery problem?
808 3 2020-3-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
siwypfk
lvl.1

Poland
Offline

Hi there,

I have crashed my P3Pro and it seems battery failed see attached log, but I have heard some people get lower voltage then mine 11V and aircraft still was ok anyway I broke gimbal arm and wire tape, ordered repaired. Now Drone is connecting to the remote control fine I can see live picture from camera and gimbal works as before but get lound beeping sound just after switching on the aircraft same as this guy here

https://www.youtube.com/watch?v=p37-fF3Y-Kg&feature=emb_title

I have followed steps he showed without success, after few minutes my light go solid red on the gimbal.

What I noticed my battery seems ok I can charge it and light bars works fine but there is no data when checking on DJI GO App it shows 0% on all cells 0V all options seems disable.
Rest looks fine I can format SD GPS ok etc via DJI GO App

From SD Card hidden file " P3X_FW_LOG_AB " I have noticed few modules not deceted as showed below, but for some people in similar case reinstal firmware helped:

[00012604]========== remo-con disconnect. boot(15) ============
[00012681]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0xe4dd0630].
[00012753]Packet upgrade start...

[00012836]Packet checking...
[00012908]Packet vlink 01.11.0020 <-> 01.11.0020.
[00012985]Record vlink 01.11.0020 <-> 01.11.0020 (flow = 0).
[00013059]Done.

[00013127]Version checking[1]...
[00025701][03 06][00] device not detected.
[00038271][03 05][00] device not detected.
[00038478][04 00][00] v1.48.0.0 -> v1.48.0.0
[00051052][11 00][00] device not detected.
[00063621][11 01][00] device not detected.
[00076200][12 00][00] device not detected.
[00088774][12 01][00] device not detected.
[00101348][12 02][00] device not detected.
[00113930][12 03][00] device not detected.
[00114095][15 00][00] v1.1.2.0 -> v1.1.2.0
[00126661][17 00][00] device not detected.
[00139231][17 01][00] device not detected.
[00139325][19 00][00] v1.0.8.96 -> v1.0.8.96
[00139395][01 00][00] v1.32.5432 -> v1.32.5432
[00139471][01 01][00] v1.32.5432 -> v1.32.5432
[00139561][08 00][00] v0.13.0.7 -> v0.13.0.7
[00139665][09 00][00] v4.1.0.0 -> v4.1.0.0
[00139735]Packet upgrade failed at version checking.


Do you thing that can be just battery problem and that is why I get very lound beeping, and can not get it working?

Link for log and hidden files drive.google.com/drive/folders/1E0Zr1GZpWl-qveOquo89MAL_DuxT86is?usp=sharing

Thx in advance
2020-3-19
Use props
DJI Natalia
Administrator

Offline

Hi siwypfk, we are sorry to hear about the issue with your drone. For fly safety purpose, you are recommended to send the drone in for thorough diagnosis, please contact our support team at the link below to open a case and send it in. Thanks for your kind understanding.
http://www.dji.com/support
2020-3-20
Use props
fansb8d14f67
lvl.1

Poland
Offline

DJI Natalia Posted at 3-20 00:55
Hi siwypfk, we are sorry to hear about the issue with your drone. For fly safety purpose, you are recommended to send the drone in for thorough diagnosis, please contact our support team at the link below to open a case and send it in. Thanks for your kind understanding.
http://www.dji.com/support

Hi Natalia thx for reply.

Can you just let me know please if battery can causes the problem described above ?

Regards
2020-3-21
Use props
DJI Natalia
Administrator

Offline

fansb8d14f67 Posted at 3-21 02:47
Hi Natalia thx for reply.

Can you just let me know please if battery can causes the problem described above ?

Hi, it depends on the result of the diagnosis. As replied above, you are recommended to send the drone in for a thorough diagnosis, appreciate your kind understanding.
2020-3-22
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules