I hope this thread can be found and attended to by DJI's administrator.
My Osmo Mobile 3 (OM3) can connect to my iPhone 8 Plus (iOS 13.3.1) and Galaxy S10e (Android 10). However, in my phone's screen the battery of the OM3 is always shown low (red) while the battery is fully charged. The OM3 won't work, the motor doesn't work and it doesn't stabilize the phone as if the battery is dead. Please note that in that state, the indicator on the OM3 shows all three solid white lights (indicating that the battery is fully charged). I can even charge my phone through the OM3's USB-A output in this state. Please see the attachment where the indicator lights show that the battery is full but what is shown in my phone's screen the battery is low. I think the problem is that the system mistakenly detects the battery as low, hence, the phone screen's shows the battery is low (red) and the OM3 acts as if the battery is low (while in fact it is fully charged).
At this stage, even if you recharge the OM3, it will blink for around few minutes and it will stop blinking (usually indicates that the battery has been fully charged). Is it possible for you to fix this by firmware update? In my case, the left light indicator always blinking in yellowish green (instead of solid green). Hope this may help you in solving the issue.
FYI, my OM3 is still under warranty and I am considering to get my OM3 repaired or replaced. However, I am afraid that even if get my OM3 replaced with a new one, this same issue will happen again as I saw some other users have this problem too (without actual solution found so far). You can check the following (among others): https://forum.dji.com/thread-204366-1-1.html https://forum.dji.com/forum.php?mod=viewthread&tid=200982
P.S. I have tried almost all reasonable measures to get this right, e.g., reconnect bluetooth, reinstall DJI Mimo app, try different phones (all in the latest version of its OS), try to drain out the OM3 battery (by charging my phone through the USB-A) and recharge it full again, power it on and off for dozens of time. Given my attempts and the similar unsolved issues also happen to other users, I sincerely hope that you can get this issue fixed.
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