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s/n problems
651 7 3-20 14:38
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James Mc Bride
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United Kingdom
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When I enter my s/n it says--Aircraft S/N you entered does not exist   -I definitely have it entered correctly ?


3-20 14:38
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DJI Mindy
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Hi James, may we have the model of your drone and where did you input your SN? You may post the SN here so that we could help to verify.
3-20 19:00
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James Mc Bride
lvl.1

United Kingdom
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DJI Mindy Posted at 3-20 19:00
Hi James, may we have the model of your drone and where did you input your SN? You may post the SN here so that we could help to verify.

Hi, it's a Mavic 2 Zoom with smart controller . I tried to enter the s/n on your webpage for the care refresh.
s/n --  0M6CGCBROA16P1
Thanks for getting back to me.

3-21 03:39
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DJI Mindy
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James Mc Bride Posted at 3-21 03:39
Hi, it's a Mavic 2 Zoom with smart controller . I tried to enter the s/n on your webpage for the care refresh.
s/n --  0M6CGCBROA16P1
Thanks for getting back to me.

You did enter the wrong SN, it should be 0M6CGCBR0A16P1, all the O should be number 0, please try again.
3-21 22:35
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James Mc Bride
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United Kingdom
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DJI Mindy Posted at 3-21 22:35
You did enter the wrong SN, it should be 0M6CGCBR0A16P1, all the O should be number 0, please try again.

Sorted now Mindy, cheers. J
3-22 01:43
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DJI Mindy
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James Mc Bride Posted at 3-22 01:43
Sorted now Mindy, cheers. J

Good to know, please keep us updated if you have any further concern. Have a good day and stay safe.
3-22 02:04
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James Mc Bride
lvl.1

United Kingdom
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DJI Mindy Posted at 3-22 02:04
Good to know, please keep us updated if you have any further concern. Have a good day and stay safe.

And you, I love the drone by the way, first class.
3-22 02:09
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DJI Mindy
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James Mc Bride Posted at 3-22 02:09
And you, I love the drone by the way, first class.

Thanks for your kind words, we hope you have a great time on flying the drone.
3-22 18:30
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