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Noise on video
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berni-e
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Mexico
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Theres “snowy” “ rainy” noise on the video footage, i reset camera to fabric settings but still having the problem,  anyone can help me with this?
2020-3-20
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Geebax
First Officer
Australia
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Post something so we can see the issue.
2020-3-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry for the troubles with the video, does the issue happen in the original footage? As Geebax mentioned, please upload a short original sample video to Google Drive or Dropbox and post the link here for further support. Thank you in advance.
2020-3-21
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Can you share an example?
2020-3-21
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berni-e
lvl.1

Mexico
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Montfrooij Posted at 3-21 09:59
Can you share an example?

2020-3-22
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berni-e
lvl.1

Mexico
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https://drive.google.com/file/d/1o3wFUjmjI9_qGahEXnJ9OEVEd2_mmovq/view?usp=sharing
2020-3-22
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berni-e
lvl.1

Mexico
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Geebax Posted at 3-20 19:15
Post something so we can see the issue.

https://drive.google.com/file/d/1o3wFUjmjI9_qGahEXnJ9OEVEd2_mmovq/view?usp=sharing
2020-3-22
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berni-e
lvl.1

Mexico
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thank you all!!
2020-3-22
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berni-e
lvl.1

Mexico
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2020-3-22
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Geebax
First Officer
Australia
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OK, that is a camera fault, most often the cause is the ribbon cable between the camera and the main body of the aircraft. It is possible to replace it yourself.
2020-3-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thanks for the video, it is recommended to send in the drone to our repair center for the diagnosis, our repair team will help get it solved. Please contact our support team www.dji.com/support to start a ticket.
2020-3-23
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Do they come straight from the SD card or the app cache?
2020-3-23
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berni-e
lvl.1

Mexico
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Montfrooij Posted at 3-23 07:56
Do they come straight from the SD card or the app cache?

Straight from SD
2020-3-23
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Seems like a malfunction to me.
2020-3-23
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