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DJI Spark battery won't charge.
20258 23 2020-3-21
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Serv27
lvl.1
United States
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The battery for my DJI spark will not charge. When I press the buttons there are no lights. If I attach the battery to the Spark and charge via USB after pressing the button I get 6 flashes from the first light followed by 4 flashes from lights one and two respectively but still no power and no flashes after the Spark is removed from the charger.

2020-3-21
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lashmett75aol.com
New

United States
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I have 2 batteries doing the same thing..

Anyone with knowledge on how to remidy the issues would be greatly appreciated.
2020-3-21
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DJI Thor
Administrator
Flight distance : 13602 ft
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Sorry for the issue, the battery may need to be replaced. When did you purchase the drone/battery? If it is under the warranty period, you may contact our support for further assistance. You can contact us at http://www.dji.com/support       
2020-3-22
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Serv27
lvl.1
United States
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DJI Thor Posted at 3-22 19:00
Sorry for the issue, the battery may need to be replaced. When did you purchase the drone/battery? If it is under the warranty period, you may contact our support for further assistance. You can contact us at http://www.dji.com/support

THE BATTERIES ARE ALMOST 2 YEARS OLD BUT WERE NEVER USED IN FLIGHT AND ONLY TURNED THE UNIT ON ONCE.
2020-3-23
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DJI Thor
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Flight distance : 13602 ft
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Serv27 Posted at 3-23 12:57
THE BATTERIES ARE ALMOST 2 YEARS OLD BUT WERE NEVER USED IN FLIGHT AND ONLY TURNED THE UNIT ON ONCE.

I am very sorry about the case. Could you please provide the serial number of the batteries for a further check? At the same time, please try to keep the battery charging for about 2 hours.
Besides, to maintain battery health, we suggest storing the battery at 40~65% power if you are going to have a long time not using it. Totally discharge and charge the battery at least once every 3 months. We have battery care guides here for your reference, too.
https://store.dji.com/guides/bat ... 0flqPmAznOxLk0_LX5Q
2020-3-24
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NRRTRAINS 85
Second Officer

United States
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here is the SPARK BATTERY DISPLAY . i hope it helps you .
2020-3-25
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Serv27
lvl.1
United States
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DJI Thor Posted at 3-24 19:03
I am very sorry about the case. Could you please provide the serial number of the batteries for a further check? At the same time, please try to keep the battery charging for about 2 hours.
Besides, to maintain battery health, we suggest storing the battery at 40~65% power if you are going to have a long time not using it. Totally discharge and charge the battery at least once every 3 months. We have battery care guides here for your reference, too.
https://store.dji.com/guides/bat ... 0flqPmAznOxLk0_LX5Q

0C0AE78B3202FJ & 0C0AECPB3301X6
F1BB743E-2FBE-4A1A-A44E-6E47136C8F4E.jpeg
2020-4-1
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DJI Thor
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Flight distance : 13602 ft
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Serv27 Posted at 4-1 12:09
0C0AE78B3202FJ & 0C0AECPB3301X6

Thank you for getting back, the batteries are beyond the warranty period indeed, you may replace the batteries. Sorry again for the situation. To maintain battery health, please kindly refer to my reply on 6#.
2020-4-2
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djiuser_GQywkXonliaT
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Australia
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I have the same problem. All of a sudden neither of my two batteries will charge via USB. When I plug it in, nothing happens, no lights.. Have tried with different cables and have tried leaving it overnight, but still nothing happens? It can't be the battery cause it's both of them having the same issue?
2020-6-26
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Av8or1ab
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Flight distance : 4478 ft

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I am having the same issue with 2 batteries. This is absolutely unacceptable. I created a ticket with support and got the same run around of telling me to buy a new battery due to their faulty design and hardware. I plan on selling my drone as soon as I can and never buying anything DJI again. What a waste of everyone's time.

Here is the link to my video: https://youtu.be/kiSdAC9wyHs
2020-7-28
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Av8or1ab
lvl.1
Flight distance : 4478 ft

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DJI doesn't care about their customers. Attached is my support thread asking for remediation and being told that they won't help.




2020-7-31
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Blushift1
lvl.1
United States
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I don't know if this will help anyone, but here is my experience today with 5 batteries that have been dormant for 10 months.  I have a DJI three battery charging hub.  I went to charge the first three, of my five, and only the first battery started showing signs of charging.  The other two had no lights when connected to the charger.  When i pressed their buttons, one light would flash for a short while, but still not able to charge.  I then placed one of these batteries into the Spark and turned on the Spark with the normal double press.  The Spark started up and I let it cycle through for a normal startup.  I then turned off the Spark with the normal double button press and removed the battery.  It now is charging, as normal, in the battery charging hub.  The others that seemed dead are charging as well.
2020-8-13
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TheThing
lvl.1

United States
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I'm having the same exact issue. It's unfortunate since I've only used my $500 drone one time for a short flight and have only just gotten to a location where I have adequate room to play with it. Not willing to pay 10-20% of the cost of the drone just for a new battery. It's a nice looking paperweight at least. It goes without saying I will never be buying from DJI again.
2020-8-26
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Shadowblues
lvl.1

Germany
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Same issue here. I opened the battery and checked the internal power of the 3 single cells. They were low, but acceptable. So I charged and decharged them a few times. The cells are working fine and they have nearly the same capacity. But the battery does not work. If I put it in the drone and attach it to the charger, I have two different light signals: Battery 1: left two leds flashing 4 times, then break, then repeat. Battery 2: left three leds flashing 3 times, then break, then repeat.

What I really do not understand is, that DJI is not giving out the meaning of those led codes.

I already bought two new batteries but as long as DJI is behaving that way, this was my last drone from DJI. No chance to get any more money from me.

What I will do next is to print an adapter which fits to the internal contacts of the battery and let an external charger rebalance the batteries.
2020-8-26
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Wolferl
Captain
Flight distance : 23793 ft
Germany
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Av8or1ab Posted at 7-28 09:33
I am having the same issue with 2 batteries. This is absolutely unacceptable. I created a ticket with support and got the same run around of telling me to buy a new battery due to their faulty design and hardware. I plan on selling my drone as soon as I can and never buying anything DJI again. What a waste of everyone's time.

Here is the link to my video:

Hi Av8orlab,

Having seen your YT video, it could be the power supply you used. It needs to supply at least 2 amps (better 3 amps) to be accepted. Your PS seems to be right at the border, it shuts down as soon as the full current is needed.
Can you try another power supply?

Cheers,
Wolferl
2020-8-27
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djiuser_TKIKp3zYqMhm
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United States
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I'm having the exact same problem with one of my DJI Spark batteries. Pretty sad the way this company has been treating customers lately. I have and many many others as well have a problem with their air units saying SD card slow all the sudden. They don't seem to care. I will never buy anything from this company ever again. Every chance I get I will let people know they are all about taking your money and that's about it. I recommend people looking into AUTEL drones from now on.
3-23 17:57
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lsrn
lvl.1
Flight distance : 16 ft
United States
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Using this drone occasionally. Same exact problem here, this is beyond frustrating.
I own another drone and a ronin s, had random issues and DJI customer service was quite disappointing every time.

You are making drones that grandmas can fly, but require an exceptional care of these batteries. This looks more like planned obsolescence by design to me.
This was the last straw, I am done with this brand.
6-23 10:16
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djiuser_p5MC0JsXWueI
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Belgium
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Shadowblues Posted at 2020-8-26 22:20
Same issue here. I opened the battery and checked the internal power of the 3 single cells. They were low, but acceptable. So I charged and decharged them a few times. The cells are working fine and they have nearly the same capacity. But the battery does not work. If I put it in the drone and attach it to the charger, I have two different light signals: Battery 1: left two leds flashing 4 times, then break, then repeat. Battery 2: left three leds flashing 3 times, then break, then repeat.

What I really do not understand is, that DJI is not giving out the meaning of those led codes.

Hey, shadow, late reply, but did you get lucky with the external balancing ? I charged the cells seperate up to 3 leds, but still nothing
Grt Pat
7-11 02:55
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0Stephan
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Flight distance : 244491 ft
United States
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Av8or1ab Posted at 2020-7-31 12:35
DJI doesn't care about their customers. Attached is my support thread asking for remediation and being told that they won't help.

[view_image]

It appears to me that between batteries and drones, DJI can do something if a drone falls out of the sky, because they can get the flight log. With batteries, they have no log to use, and therefore can only assume that you either did or did not store them properly.
When I got my Spark last summer, the batteries were over 1 year old, but never used. After a full charge through the DJI 3 battery charger, they came back from their sleep and worked as they should have. Over this winter, I discharged them to 50-75%, and when I charged them up later in the spring, they worked fine.
Try following Blushift1's post #15 to see if it would help you out
7-27 11:33
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Jakab Gipsz
First Officer

Hungary
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A great many of the complainants use batteries completely badly. DJI does not stress the importance of battery management enough.
1. the LiPO battery will fail if it is completely discharged and not charged as soon as possible (within 20 minutes)
2. the LiPO battery will be damaged if left fully charged for an extended period of time
3. it should be stored at 50-55% charge for longer periods (winter)
and recharge after very long storage (6 months) if necessary.
4. do not discharge below 20% charge during flight if not necessary. The best lifetime is possible using between 80%-20%, but 80% would give little flight time.
5. Only charge to 100% before the flight and discharge as soon as possible (point 2). If you are not going to fly it that day, you should use 50-55%. (point 3)

If you follow these instructions, you will have a good battery for a long time.

I read in many posts that you didn't use it, then took it out and it didn't work. This is the most common mistake that destroys cells: deep discharge!
7-31 09:40
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MikaelBe
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Flight distance : 102959 ft
Sweden
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Jakab Gipsz Posted at 7-31 09:40
A great many of the complainants use batteries completely badly. DJI does not stress the importance of battery management enough.
1. the LiPO battery will fail if it is completely discharged and not charged as soon as possible (within 20 minutes)
2. the LiPO battery will be damaged if left fully charged for an extended period of time

Hm, according to the manual, the battery should discharge by itself. After 10 days of idle, it will discharge to below 70%, and it takes two days to reach 65 %. It does not mention how far it will go. I have started to charge the batteries now and then, just to try to avoid any risk of depleted batteries. They are three years old and still work. I agree that LiPo batteries should be stored at about 3.8V per cell, which should roughly be about 50% capacity, I have some other LiPo batteries which are almost ten years old which still works OK.

If you leave a "ordinary" LiPo with no fancy electronics at 50% it can be stored "forever", but I guess these Intelligent Batteries always draw some current?
8-16 23:53
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Jakab Gipsz
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Hungary
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MikaelBe Posted at 8-16 23:53
Hm, according to the manual, the battery should discharge by itself. After 10 days of idle, it will discharge to below 70%, and it takes two days to reach 65 %. It does not mention how far it will go. I have started to charge the batteries now and then, just to try to avoid any risk of depleted batteries. They are three years old and still work. I agree that LiPo batteries should be stored at about 3.8V per cell, which should roughly be about 50% capacity, I have some other LiPo batteries which are almost ten years old which still works OK.

If you leave a "ordinary" LiPo with no fancy electronics at 50% it can be stored "forever", but I guess these Intelligent Batteries always draw some current?

1. Yes, the electronics protect the battery, so after 10 days it will discharge to about 50%. But that doesn't mean that 10 days is not a problem. Every day you store the battery at 100% charge, it slowly damages the battery. So I never wait for the protection to drain it. If one of my batteries has not been flown out (I leave at least 20% in it), I will drain it to 55-50% on return home by hovering (this drains the sample faster than flying).
I recharge immediately before use, so that it lasts as short a time as possible at 100% charge. For example: I charge it in the evening if I want to fly it the next day.
2. The smart electronics disconnect themselves when hibernating to stop draining the battery. The Parrot Anafi's battery cannot be switched on even after 10 days, nothing happens even if you press the button. It can only be revived by charging via the USB-C connector on the battery.
8-19 07:53
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Laugsb1
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United States
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I apologize if this is the wrong thread for this, but it is one of the few remaining active ones for Spark.  I have 3 batteries from my crashed Spark that someone is welcome to have for just the shipping charges from MD, USA (or we can meet within 30 or so miles).  I am also willing to give away the remote and a 3rd party charger that can charge 4 batteries and the remote at the same time.
8-19 13:03
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MikaelBe
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Flight distance : 102959 ft
Sweden
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Jakab Gipsz Posted at 8-19 07:53
1. Yes, the electronics protect the battery, so after 10 days it will discharge to about 50%. But that doesn't mean that 10 days is not a problem. Every day you store the battery at 100% charge, it slowly damages the battery. So I never wait for the protection to drain it. If one of my batteries has not been flown out (I leave at least 20% in it), I will drain it to 55-50% on return home by hovering (this drains the sample faster than flying).
I recharge immediately before use, so that it lasts as short a time as possible at 100% charge. For example: I charge it in the evening if I want to fly it the next day.
2. The smart electronics disconnect themselves when hibernating to stop draining the battery. The Parrot Anafi's battery cannot be switched on even after 10 days, nothing happens even if you press the button. It can only be revived by charging via the USB-C connector on the battery.

I agree completely to your method of discharging batteries to storage level (about 50%). I do use other "plain" LiPo batteries for planes, helicopters and if I charge the batteries for some flying and for some reason is not able to go out and fly I have a specific discharger to discharge them to storage level.
I am still a little suspicious about the DJI batteries, but maybe people have discharged them too much when flying, so when they come back after a year or so, the batteries are dead and can't be revived.  LiPo does not discharge by itself the same way as NiMH, but some self discharge will probably occur. It is good to check up on the batteries now and then (if you can remember it ). When I fly my planes and helicopters I will only fly until about storage level, which I know by experience what time it makes roughly. It is maybe a bit short, but then I don't have to recharge them at home afterwards.
8-21 09:16
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