Hills
lvl.2
Canada
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DJI Natalia Posted at 3-25 02:24
Hi there, sorry to hear the issue with your Osmo Pocket wireless module. When the Osmo Pocket is connecting to the current mobile phone, make sure other mobile phones’ Wi-Fi function is turned off. At the same time, please check if your mobile device Wi-Fi frequency supports 2.4GHz or 5.8GHz, switch the Wi-Fi frequency or reset the Wi-Fi to check the mobile phone’s recognition status. (The wireless modules’ default frequency is 5.8GHz.)
If the issue stills persists, please use another mobile phone to perform the test. Check if the wireless module can be recognized normally. Should there any further assistance needed, please feel free to let us know.
Thanks for the help.
Yes, there was another phone present at the time. I will test again with the WiFi off on other phones.
The phone used supports 2.4GHz and 5.8GHz. Wil check if it can switch the frequency manually.
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