Eric Bartolo
First Officer
Flight distance : 21877946 ft
Malta
Offline
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djiuser_lydiFVOJN9K3 Posted at 3-30 00:40
I want to share my bad personal experience that I had with the Mavic mini drone. I only flew a few hours, in good weather and windy weather. The GPS has always had trouble finding its position, the drone disconnected regularly, and during an outing, it left without ever coming back, I lost a device at 500 €. I contacted DJI customer service, I sent them all my flight information, and they could not find it to say that I was the fault that I should not have flown in these conditions when I already had stolen under similar conditions, they offered me a 15% discount that I refused, then insisting they offered 25%, I also refused, they still want to make a profit and asking me to buy it back a new. So I would like to share my very bad experience and warn you not to buy this defective product. I am copying you the emails I received from them ...
Sorry about your loss but this is definitely not the right place to complain and share you experience mate. I would try talking with customer support and then filling a complaint if you are not happy with their service but I've never ever had a problem with support they have always seen my cases in details and handled it really well whenever I needed their support. |
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