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Verify User Information Failed (-1012)
678 13 3-26 09:10
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fansf4a0be99
lvl.1
Flight distance : 745292 ft
Poland
Offline

Hello
When i try to unlock NFZ in my Spark/mavic/mavic2 i got that message all day long. Yesterday all works ok.

Verify User Information Failed (-1012)

Trying On WiFi/Celluar Data. On 3 phones with 2 different accounts. WTF?
96DDC9DF-FA5B-42E4-9FED-955CE488B794.png
3-26 09:10
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Dan Michigan
lvl.1
Flight distance : 11808 ft

United States
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mavic pro in michigan same thing today
3-26 09:28
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djiuser_gp5naJMTjriZ
New
Brazil
Offline

HOW DID YOU FIX IT? SAME PROBLEM HERE
3-26 11:47
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MotherTeresa
lvl.1
Flight distance : 745292 ft
Poland
Offline

I sell  DJI products :-P
Kidding of course.

The problem still exists.
3-26 11:53
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djiuser_ac4qGMpKPO26
lvl.1
Flight distance : 26 ft
United States
Offline

Ugh! Same problem.
3-26 12:43
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fans50835863
lvl.1
Flight distance : 321522 ft
United States
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Mavic 2 pro same error here in Alabama!
3-26 15:05
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fans7551318e
lvl.1

United States
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Add me to the list of having the same problem.  Central Ohio.  Called and chatted with support, they both told me to email flysafe@dji.com.  So that was useless.
Emailed, and they emailed back the same thing that everyone always says.  Update app, uninstall reinstall, different devies, etc.  Waiting on more advice.
I'm assuming it's a server problem, because they say the latest flysafe database ends with 17, and mine in my newly downloaded apps says ends with 16.  And when I git the update button, it says it's the latest version.
3-26 15:07
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fans50835863
lvl.1
Flight distance : 321522 ft
United States
Offline

I uninstalled the go 4 app and reinstall it again, same issue and same error message!
3-26 15:11
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fans7551318e
lvl.1

United States
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I downloaded the DJI Assistant, connected the drone.  It updated a firmware.  Reconnected to the RC and app, same issue.
3-26 15:31
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djiuser_EIl1X5wDjsWU
lvl.1
Saudi Arabia
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Hi


The same thing here in Middle East!!!


Its a general problem
3-26 17:29
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi all, we are very sorry to know you have the same problem, we have forwarded it to our engineers for attention, but more information is required for better analysis.
1. The country where you are applying for the unlocking.
2. APP version and the OS version of your mobile device.
3. The model of your drone, its firmware version and the SN of the flight controller.
4. Your DJI account.
5. The version of the Precise Fly Safe Database for Aircraft and for APP.
6. Error code.

Thank you all in advance.
3-26 20:11
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi all, no need to provide the details, the issue has been solved, please try again and let us know if the error persists. Thank you.
3-26 22:47
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MotherTeresa
lvl.1
Flight distance : 745292 ft
Poland
Offline

In Poland works.
3-27 00:37
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djiuser_yj311FDdgu4W
lvl.1
Flight distance : 4531 ft

United States
Offline

Got this email last night

       
Viki.gao (DJI Support)
3月27日 CST15:00

Dear Bill,

Thanks for your email.

Due to temporary server issues, a sudden case of the certificate can not be imported has been caused. The system has been fixed now, please kindly try again. Your thoughtful information has provided us with important feedback.

Please accept our sincere apology for the inconvenience caused again. Your understanding is highly appreciated here!

We would like to remind you of updating all the firmware and fly safe databases both for app and aircraft in case of further inconvenience occurred. Thanks for your cooperation and wish you a good day!

If you have any further questions, please feel free to contact us. We're always here to help.
We would like to remind you that during the period of outbreak prevention and control, please avoid visiting areas where the disease is prevalent, and also avoid crowds. Please wear a mask when going out, and keep your hands sanitized by washing and dis
3-27 05:30
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