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Audio on Mimo app
191 9 3-27 04:08
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Mito2020
lvl.1
Australia
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Hi guys,

just bought a Osmo Mobile 3. When a record a video in the mimo app, the audio of the vidoe is bad. you can see in the link. Somebody know what could be causing the issue?



https://www.facebook.com/tglaves.90?__tn__=%2CdC-R-R&eid=ARDO_Hj_idhvi6PKcmCST0vdN7HnyZ9w0Se2WQu4MzvgxX_LaFll6moU5Ql8J2O3eZ4Y-MYmgVgmsVHS&hc_ref=ARTd-Z55mCpW_trMbCgdzsqGhKpe1c5tHbODwvYTax91j8y2H2URcGesoI22OQS1OdU&fref=nf

thanks


3-27 04:08
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Mito2020
lvl.1
Australia
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https://www.facebook.com/tglaves.90/videos/10162911417860018/

My phone is a Samsung s10e
3-27 04:11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, sorry for the troubles with the audio, does the audio in the original Camera APP have the same problem? What is your DJI Mimo version?
Could you please post a comparison video of the audio recorded by the DJI Mimo and original Camera for further analysis? Thank you in advance.
3-27 20:30
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Mito2020
lvl.1
Australia
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DJI Mindy Posted at 3-27 20:30
Hi there, sorry for the troubles with the audio, does the audio in the original Camera APP have the same problem? What is your DJI Mimo version?
Could you please post a comparison video of the audio recorded by the DJI Mimo and original Camera for further analysis? Thank you in advance.

https://www.facebook.com/tglaves.90/videos/pcb.10162917073385018/10162917055575018/?type=3&theater


Mimo Camera
3-27 22:46
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Mito2020
lvl.1
Australia
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DJI Mindy Posted at 3-27 20:30
Hi there, sorry for the troubles with the audio, does the audio in the original Camera APP have the same problem? What is your DJI Mimo version?
Could you please post a comparison video of the audio recorded by the DJI Mimo and original Camera for further analysis? Thank you in advance.

https://www.facebook.com/tglaves.90/videos/pcb.10162917073385018/10162917060050018/?type=3&theater

Original Camera
3-27 22:47
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Mito2020
lvl.1
Australia
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thanks Mate
3-27 22:47
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DJI Mindy
Administrator
Flight distance : 7 ft
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Thanks for the required video, we will forward to our engineer for verification. Please sit tight and wait for the update, thank you.
3-27 23:25
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Mito2020
lvl.1
Australia
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by the way version info 01.00.00.60
3-28 00:19
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Herr_Baer
lvl.1
Flight distance : 19554 ft
Germany
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Hello,

I've got the same bad sound quality.

I'm using
DJI Osmo3 + App Mimo
App: 1.2.20
Firmware: 01.00.00.60

Phone
Samsung Galaxy S20+
Model: SM-G985F/DS
Software: Android 10
Buildnumber: QP1A.190711.020.G985FXXU1ATCH

Sound with Mimo
https://www.instagram.com/tv/B-QIJ47l2xW/?utm_source=ig_web_copy_link

Sound with Samsung Camera App
https://www.instagram.com/tv/B-K1bh2lTSH/?utm_source=ig_web_copy_link

Please help, outherwise I have to send Osmo Mobile3 back and cancle the sales contract and take my money back.
3-28 04:22
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Mito2020
lvl.1
Australia
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DJI Mindy Posted at 3-27 23:25
Thanks for the required video, we will forward to our engineer for verification. Please sit tight and wait for the update, thank you.

Any news about the problem?
3-31 03:51
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