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Mavic Pro - Gimbal N/A, No SD Card when cold
1377 7 2020-3-29
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eXXon48
lvl.1

Germany
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Hi everyone,
I faced with strange problem never described here:
The symptoms:
  - No SD card message after boot up
  - Blurry video feed from camera (focus, gimbal control etc. doesn't work)
  - Gimbal status - N\A
  - Camera (video feed) time to time reboots
  - Sometimes getting "Encoder error 0x80000"
The issue exists only when mavic are cold, that means  internal fan does not work and lower part of the body is not warm on touch.
It is self fix when mavic body temperature are high  enough. I tested this by warming up it by hairdryer before power on.
I seems like HW issue with motherboard

Any suggestions please?

2020-3-29
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DJI Natalia
Administrator

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Hi there, sorry for that case happened, you are recommended to send the drone in for repair service. You may start an online repair request on our official web: https://repair.dji.com/repair/index?site=brandsite&from=nav or contact our support team at this link: http://www.dji.com/support to open a case and then send the drone in.
Please be advised that due to COVID-19 prevention and traffic controls, product repairs and shipment times are expected to be delayed.
2020-3-30
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djiuser_ZcVzd0l4i0tx
lvl.1

Netherlands
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.
2020-8-26
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eXXon48
lvl.1

Germany
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Full replacement of motherboard =(
2020-8-26
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DiegoCG
lvl.1

Mexico
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eXXon48 Posted at 8-26 22:49
Full replacement of motherboard =(

that was the definitive solution? same issue here.
2020-9-15
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Peterx
Second Officer
Flight distance : 1499708 ft
Germany
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If ya fly in low temperature then hold the AC warmed in bag or backpack. 15°C of bodytemperature should be enough.
2020-9-15
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DiegoCG
lvl.1

Mexico
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i already solved the problem in my case, I reinstalled the last update from the computer with the dji assistant 2 and now is working like new
2020-9-16
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fansaa15a8b4
lvl.1

Croatia
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Hello, did you solve the problem? I have the same problem when mavic is cold.
2021-1-26
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