Doesn't sound like "improved service" to me.  A good reason to stop purchasing from the DJI store coming from someone who as bought ALL his DJI stuff there.

mAIRs Posted at 4-26 09:11
Keep your pathetic "credits"... I'll never buy DJI (and Chinese) products again... your garbage support lost me as a customer a year ago... this pretentious way to make more sales is a pathetic attempt everyone will see through... pathetic attempt to improve your falling sales after poisoning the world.

Obvious drumpfer...

Doesnt seem like a great idea to me.   Why not get rid of the points system and reflect this saving in your prices.  Probably save on some admin as well.

Dji Store seems to be insensitive to the wishes of their customers

A shame... Especially when you want fidelity and when your customers are spending thousand of $$ on your products.
I would even encourage rebate, looking to buy my third drone from DJI, and this should be awarded by rebates or credit extension.

Well, just another reason to drop DJI all together.  Customer support is TERRIBLE.  I sent my drone out with a camera that would not focus.  They kept it a little over two weeks, replaced a gimble motor.  I get it back and it is doing the EXACT same thing.  Lots of great alternatives out there now that actually value their customers and have a real loyalty program.

Hi Panda, I returned the Mavic Mini due to some error, and ordered the Mavic Air 2.  I contacted DJI Care through email and has no response.  Please let me know how do I get a credit or refund of the DJI Care Refresh.  Best Regards

Thanks for your response.  I understand the credit rule but the problem is I don't have the credit back to my account yet.  It's still show zero amount.  How can I get the credit back to my account?  Thanks

Thank You!

Thanks for the update.

I like more the credits without expiration!

fansd59551e2 Posted at 7-22 00:35
I like more the credits without expiration!

So discounts on small purchases only now

So discounts on small purchases only now

Thanks for the update Panda...

Thanks for the update Panda...

192.168.100.1 192.168.1.1 jpg to pdf

Good to know thanks for the update!

Hi,
I've encountered some issues with the gimbal on my Mavic Mini (gimbal stucked), after two months since i bought it (i used it for only 4 or 5 flights, very very very cautiosly and carefully).  Have sent the drone back to store from i have purchased it (F64 Studio). They told me after 2 weeks that the drone is in Germany at DJI for repairs and i have to pay almost half the drone price for get it done (even i am in  the guarantee period and the drone was left at service with no scratch or other phisical damages/impact marks).
I declined to pay, so now, after more than a month the product was presented to the store service
(which by the way, released me a document that noted that the drone is in very good condition at sending to them) i have no drone back, no repairing, no refund, no warranty.
Very dissapointed and frustrated, never expected such an approach from a global wellknown company.
Anyone else in the same situation? What can i do further on?
Thanks

djiuser_ZAr0g7JFXick Posted at 8-4 06:01
Hi,
I've encountered some issues with the gimbal on my Mavic Mini (gimbal stucked), after two months since i bought it (i used it for only 4 or 5 flights, very very very cautiosly and carefully).  Have sent the drone back to store from i have purchased it (F64 Studio). They told me after 2 weeks that the drone is in Germany at DJI for repairs and i have to pay almost half the drone price for get it done (even i am in  the guarantee period and the drone was left at service with no scratch or other phisical damages/impact marks).
I declined to pay, so now, after more than a month the product was presented to the store service

thank you dji and your representatives for your support.
Much appriciate!

So now i can easily buy DJI drone? FINALLY

Hola! No se si les pasa a todos los usuarios de Mavic Pro, pero dejó de funcionar la pantalla donde se gestiona la autorización para volar en zonas restringidas. Siempre lo hago, dado que vivo cerca de un aeropuerto, pero DJI periódicamente bloque las autorizaciones. Creo que gasté dinero inútilmente comprando algo que no puedo usar.
Ya me cansé de reclamar y nunca hay una respuesta. Solo pasan unos meses y vuelven las autorizaciones.
Buen producto, mal servicio. Estoy disconforme con la marca.

  I requested that my points be exchanged for Credit but it is still in the auditing stage since 12/16. why the long wait? when will it become avalable?

Hello I requested that my points be exchanged to credits on 12/16/2020. Still in the Auditing stage. Is this real? Are you still giving credits for forum participation points?

HI dji Panda,  any news on the points being awarded from last month?

Why Can i not exchange points on my account ?Never mind I figured it out.

The DJI Mavic Air 2 is a compelling purchase for any drone or aerial photography enthusiast. It offers some of the best flight time you can expect from a consumer drone, and a camera that surpasses almost every drone under $1400.  Familiar operation and reliability are enhanced by extended flight range, and the inclusion of Ocusync makes the Mavic Air 2 a viable contender for medium-duty aerial tasks. We like this new machine, and we think you will too, this is our DJI Mavic Air 2 review.

DAFlys Posted at 2020-5-13 03:32
It would be really great if we could use the credit towards shipping costs too.

You can

Yes Best Drones

JAYReaper13 Posted at 2-9 10:41
You can

Yes [view_image]Best Drones

I dont understand?

Hi DJI Panda. On the points page it says the points are converted on the first working day of the month,  its the 18th today and they still haven't been converted is there a problem this month?

I'm curious about it too.
Seems like the points have been converted quite late the last months?

Thanks for the clarification DJI Panda!

hello everyone

Thanks I think it is great to be able to earn credits, who else has this promotion. Thx

Thx for the update

So that means I can hoard up a total of $720 dollars before they expire

Seeing how I can make $2 a day on the Forum, that's pretty good

DAFlys Posted at 2020-5-13 03:32
It would be really great if we could use the credit towards shipping costs too.

How much is the general shipping cost?

Woe Posted at 2020-5-12 13:33
Does this mean that DJI will allow us to exchange more than 5400 points a month?

No, so far that limit is still there

grahamdoherty7 Posted at 2020-5-10 10:06
so how long is the life on the credits?

It expires at the end of the next year from when you got it

djiuser_ox6KdQS0SHrf Posted at 2020-4-16 14:54
I don’t know if I can ask this question here but I’m having trouble . Can anyone help?? It’s not giving me the option for quick shots. It’s only giving me camera and video mode.

I don't know why that might be the case. Have you tried contacting DJI Customer Support?