Hello everyone,

Lately I am encountering some problems with my mavic 2 pro. Gimball is going nuts having compass error issues every time.
After doing compass calibration I am having error still. When I'm successful then the gimball goes offline. Just have the image but no control. After restarting again I have to calibrate compass thengimball goes nuts.Latest firmware and software I don't have any kind of crash or damag to device I am using smart controller. Without any software modification. And I haven't flown too much or too less.

Here is the video link for gimball.
https://youtu.be/E7D35HfEbNc

Update, I have reset The smart controller and relinked to aircraft. For now I don’t have any calibration or gimball issues. I will keep updating.

Hi Diabolika, so sorry for that case happened. You are recommended to send the drone in for service.
You may start an online repair request on our official web: https://repair.dji.com/repair/index?site=brandsite&from=nav or contact our support team at this link: http://www.dji.com/support to open a case and then send it in. We'll do our best to help this out.
Please be advised that due to COVID-19 prevention and traffic controls, product repairs and shipment times are expected to be delayed. Thanks for your kind understanding.

DJI Natalia Posted at 3-31 19:40
Hi Diabolika, so sorry for that case happened. You are recommended to send the drone in for service.
You may start an online repair request on our official web: https://repair.dji.com/repair/index?site=brandsite&from=nav or contact our support team at this link: http://www.dji.com/support to open a case and then send it in. We'll do our best to help this out.
Please be advised that due to COVID-19 prevention and traffic controls, product repairs and shipment times are expected to be delayed. Thanks for your kind understanding.

Hello Natalia,

Thank you fast reply but as you know due to covid-19 I am under quarantine as everyone does and I’m kind a in a remote place that I don’t have access to anything. Also I don’t have an computer just an iPad and a phone. So I will love any suggestions so I can apply on drone.

Thanks
Alp

Diabolika Posted at 4-1 09:32
Hello Natalia,

Thank you fast reply but as you know due to covid-19 I am under quarantine as everyone does and I’m kind a in a remote place that I don’t have access to anything. Also I don’t have an computer just an iPad and a phone. So I will love any suggestions so I can apply on drone.

Hi Diabolika, under this situation, please send an email to support@dji.com, our support team will help you open a case and follow up on it. Thanks.

DJI Natalia Posted at 4-3 03:30
Hi Diabolika, under this situation, please send an email to , our support team will help you open a case and follow up on it. Thanks.

Okay Natalia thank you. I will be tagging the link in the mail also.

DJI Natalia Posted at 4-3 03:30
Hi Diabolika, under this situation, please send an email to , our support team will help you open a case and follow up on it. Thanks.

Mail sent.

Diabolika Posted at 4-3 05:25
Okay Natalia thank you. I will be tagging the link in the mail also.

You're welcome. Should there any further assistance needed, please feel free to let me know.