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Gimbal Error, Motor Protected (Osmo Mobil 3)
235 2 4-1 11:33
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Dji_german
lvl.1
Germany
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Cell phone : Huawei P30 pro(192g)




1. The pan motor seems to have unnecessary torque. When i turn on osmo mobil 3 , it rotates the cell phone completely towards trigger side with camera facing control buttons. (01:05 in video)

2. Always shows the following error on screen
"Gimbal Error,motor protected, Restore" (picture)

3. Upon tapping resume, nothing happens. The gimbal rotates back to an odd position and shows the same error again.(video 02:40)

4. The joystick dosnt work at all , neither can i Tilt nor can i pan. (02:53)


I have the gimbal since a month, initially i didn't have any problems. Now for the last 3,4 days, i mostly have gimbal error but sometimes it works.


Can anyone help me with this, i have seen others also complaing about this. Do I need repair (which would be absolute nonsense as I haven't literally used it)




Gimbal error

Gimbal error
4-1 11:33
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Dji_german
lvl.1
Germany
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https://www.youtube.com/watch?v=Ky2Z2zIaoVY
4-1 11:37
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Dji_german, we apologize for the trouble with Osmo Mobile 3, it is recommended to send in the gimbal for the diagnosis and repair service, our repair center will help get it solved, please start an online ticket here: https://repair.dji.com/repair/index?site=brandsite&from=nav
4-2 01:33
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