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Photos Not Storing on SD Card on Mavic Mini
1640 15 2020-4-2
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Snotrod
lvl.1
United States
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I am able to take photos and videos from my mini but only the videos are showing up on the sd card.  There is plenty of space left on the sd card.  Is there a setting I can check so I can get to my stored photos?  I am accessing the photos and videos from the album section on the DJI app.  Please help!  Thanks
2020-4-2
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Akirasho
First Officer

United States
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Are you accessing the files using a card reader on your device (computer)?  Remove the card from the drone and access it directly.
2020-4-2
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, may I double confirm if you are referring that the pictures are not saving on the SD card on the Android mobile device or on the drone? If the pictures are not saving on the SD card on the drone, please make sure that the pictures are taken successfully, and try to view it on the playback and see if they exist on the playback section. Or please provide a video of the issue, and provide the mobile device, firmware version, and the app version to me to check further about the case. Thank you.
2020-4-3
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djiuser_nEVEY3eCU5MA
lvl.1
Portugal
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the Mavic Mini stopped recording the photos at any resolution on the phone, it records the movies but not one photo, what's up?
2020-4-3
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jperkmr954
lvl.3
Flight distance : 1012408 ft
United States
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Mine doesn't automatically bring photos over usually - I have to go in and download them - videos It looks like those auto transfer but I still download them - not sure but I think the resolution is better when you do that versus the Cache versions which I think are the auto transfers. Using a android s9 if that matters.
2020-4-3
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Snotrod
lvl.1
United States
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Akirasho Posted at 4-2 17:42
Are you accessing the files using a card reader on your device (computer)?  Remove the card from the drone and access it directly.

Thank you for your help.  I was just trying to take them off wirelessly.  I used a card reader and both type of files were on the card.  I found it odd that the wireless way did not show the photos but did show the videos.  Anyway, thank you for taking the time to respond.

George
2020-4-5
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deathsquad
First Officer
Flight distance : 1623507 ft
Australia
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You can download the photos to your device without a card reader. While you are connected to the drone, from the fly screen go the gallery and it will show you all the photos and videos on the SD card. Download them from there and they store to the device. The photos and hi resolution videos don't automatically transfer to your device otherwise it could use all your device storage. The videos you see transferring automatically are lower resolution cache files.
2020-4-5
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Akirasho
First Officer

United States
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I down the card to my laptop regularly.   The data on your phone or  table may not be veritas.  Disconnects between the drone and the phone represent "lost" data on the phone.

Reading from the  card is fastest and downloads ensure saved data if the drone is lost.  I use a 128G card but would not fill it under normal circumstances.
2020-4-5
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AliceSmith
lvl.3

China
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You may accidentally lose your data, so you can't see it in the SD card. First of all, we must know whether the picture is still in the SD card.MobiKin Doctor for Android free trial version could conduct a deeply scanning on your SD card and list all photos on program windows.Then you can check if the photos still store on SD card.As for recovery,it's pro version could help recover it easily.
2020-4-6
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GaryDoug
Captain
Flight distance : 370289 ft
United States
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Snotrod Posted at 4-5 10:09
Thank you for your help.  I was just trying to take them off wirelessly.  I used a card reader and both type of files were on the card.  I found it odd that the wireless way did not show the photos but did show the videos.  Anyway, thank you for taking the time to respond.

George

There are a lot of things with this system that are odd. Get used to them ;-)
2020-4-6
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Ice_2k
Captain
Flight distance : 1079977 ft
Romania
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deathsquad Posted at 4-5 14:06
You can download the photos to your device without a card reader. While you are connected to the drone, from the fly screen go the gallery and it will show you all the photos and videos on the SD card. Download them from there and they store to the device. The photos and hi resolution videos don't automatically transfer to your device otherwise it could use all your device storage. The videos you see transferring automatically are lower resolution cache files.

For me, only normal videos can be seen in the Fly's app album. Photos and quickshot videos do not appear there, for some weird reason so the only way to get them is to take the SD card out of the drone. This has been discussed before and it sort of "is what it is" until DJI decides to fix this issue (or until some of the other members here again tell us we should have bought one of the more expensive drones, whichever comes first).
2020-4-7
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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A lot of people when craft lands turn it off, so not giving it a chance to download all videos and photos from that shooting jus carried out, admittedly it’s slow and sometimes you are just changing batteries, but if you wait eventually all will download to album.
2020-4-7
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deathsquad
First Officer
Flight distance : 1623507 ft
Australia
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Ice_2k Posted at 4-7 00:57
For me, only normal videos can be seen in the Fly's app album. Photos and quickshot videos do not appear there, for some weird reason so the only way to get them is to take the SD card out of the drone. This has been discussed before and it sort of "is what it is" until DJI decides to fix this issue (or until some of the other members here again tell us we should have bought one of the more expensive drones, whichever comes first).

You just have to download them. All data can be found in the gallery of the fly screen. Once downloaded it becomes available on the device. Otherwise your device would fill up quickly with all the pics and videos you take.
2020-4-7
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Ice_2k
Captain
Flight distance : 1079977 ft
Romania
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deathsquad Posted at 4-7 12:39
You just have to download them. All data can be found in the gallery of the fly screen. Once downloaded it becomes available on the device. Otherwise your device would fill up quickly with all the pics and videos you take.

You can’t download them if they don’t show up *at all*

Check out this thread: https://forum.dji.com/thread-207818-1-1.html
2020-4-7
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deathsquad
First Officer
Flight distance : 1623507 ft
Australia
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Ice_2k Posted at 4-7 14:30
You can’t download them if they don’t show up *at all*

Check out this thread: https://forum.dji.com/thread-207818-1-1.html

Quickshots don't create video cache files. What I am saying is, while the drone is connected, after you take the shot, go to the SD card gallery from the fly screen, hit download and it is available on the device.
2020-4-7
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Ice_2k
Captain
Flight distance : 1079977 ft
Romania
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deathsquad Posted at 4-7 14:44
Quickshots don't create video cache files. What I am saying is, while the drone is connected, after you take the shot, go to the SD card gallery from the fly screen, hit download and it is available on the device.

ok, thanks i'll check it out later today. I was under the impression you can only download stuff that is in your cache.
2020-4-8
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