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Commission stuck in pending for 2 months
3808 4 2020-4-3
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lucas1
lvl.4
Flight distance : 93996 ft
Canada
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Hi my commission credit has been stuck in pending payment for 2 months. I emailed last month and was told to wait. I waited a month and it's still stuck. How much longer?
2020-4-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to hear your experience, did you send email to promoter@dji.com? If yes, may we have your email account so that we could verify with the team? Is it the same with your Forum account?
2020-4-3
Use props
lucas1
lvl.4
Flight distance : 93996 ft
Canada
Offline

DJI Mindy Posted at 4-3 19:27
Sorry to hear your experience, did you send email to promoter@dji.com? If yes, may we have your email account so that we could verify with the team? Is it the same with your Forum account?

Yes I've emailed since and haven't had any replies. My account is under the same email as my forum account
2020-4-3
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

lucas1 Posted at 4-3 20:07
Yes I've emailed since and haven't had any replies. My account is under the same email as my forum account

We will verify with the team and come back to you soon, please wait patiently, thank you.
2020-4-4
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Update: the team has replied to your email, please check, thanks.
2020-4-6
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