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144 3 4-4 11:34
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capman231
lvl.2
United States
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Is it possible to get a new rubber pad for the back of the camera mount on my Osmo Mobile 3?

Can the rubber pad that came on the Osmo Mobile 3 for the back of the phone holder be removed?
4-4 11:34
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DJI Thor
Administrator
Flight distance : 13602 ft
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May I confirm if you are referring to the anti-slip pads or the whole pad on the holder? You may send a picture of your Osmo Mobile 3 and send to our support via email http://www.dji.com/support, we will check the issue and provide you with a corresponding solution. 1.png
4-4 21:23
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capman231
lvl.2
United States
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DJI Thor Posted at 4-4 21:23
May I confirm if you are referring to the anti-slip pads or the whole pad on the holder? You may send a picture of your Osmo Mobile 3 and send to our support via email http://www.dji.com/support, we will check the issue and provide you with a corresponding solution. [view_image]

I am referring to the one that has the DJI logo in it that you see in your picture.
4-5 04:29
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DJI Thor
Administrator
Flight distance : 13602 ft
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capman231 Posted at 4-5 04:29
I am referring to the one that has the DJI logo in it that you see in your picture.

Sorry for the delayed reply, you may send in the unit for service. You may start a service case at https://repair.dji.com/repair/index?site=brandsite&from=nav first.
4-9 20:00
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