QQRUCH
Second Officer
Flight distance : 595518 ft
Spain
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DJI Natalia Posted at 4-8 23:10
Hi there, sorry to let you know that you are unable to renew it. Currently, each product is eligible only once for DJI Care Refresh/DJI Care Refresh+.
At the moment, DJI Care Refresh + is only available to customers in Mainland China, Hong Kong, Taiwan, North America (U.S. and Canada) and Australia. If your DJI Care Refresh has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh + which extends your coverage for one more year as well as prolonging your product’s warranty and provides one more replacement service. The supported region or country may be different for some products. You can check whether DJI Care Refresh + is available in your country on the DJI Online Store.
Hello Natalia! Thanks for your quick feedback! I want to let you know that as a DJI customer, I feel discriminated against with this DJI attitude.
It is striking that a simple renewal for the service is only available in a few countries, but DJI sells worldwide.
However, don't take it personally. It is simply a comment on the discomfort caused by this attitude of DJI.
As I said before, thanks for your quick response. Best regards. |
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