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Sudden quality issues on zoom
491 6 2020-4-8
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3DSailor
lvl.1
United States
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All of a sudden the quality of the video is not good sometimes... Only happens sometimes.  I did accidentally leave the gimbal cover on for about 10 seconds when I started it up.  Could this be the reason?
2020-4-8
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Geebax
First Officer
Australia
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No. It is like asking if the reason your car engine is running roughly is because the ash tray is full. There is no connection.
2020-4-8
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3DSailor
lvl.1
United States
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Geebax Posted at 4-8 13:56
No. It is like asking if the reason your car engine is running roughly is because the ash tray is full. There is no connection.

That's helpful - thank you.
2020-4-8
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DJI Natalia
Administrator

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Hi there, please restart the drone and calibrate the gimbal to see if the issue persists or not? At the same time, please check if there is an error message prompt in your app? If there is any further issue, please feel free to let us know.
2020-4-9
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REMOVE DC NFZ
lvl.3
Flight distance : 942671 ft
United States
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Sometime in autofocus need to be set into the camera settings
2020-4-9
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3DSailor
lvl.1
United States
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DJI Natalia Posted at 4-9 03:27
Hi there, please restart the drone and calibrate the gimbal to see if the issue persists or not? At the same time, please check if there is an error message prompt in your app? If there is any further issue, please feel free to let us know.

That seems to have fix the Drone!  Thank you kindly!!!
2020-4-12
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DJI Natalia
Administrator

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3DSailor Posted at 4-12 13:49
That seems to have fix the Drone!  Thank you kindly!!!

You're welcome. I'm glad to hear that you have solved the issue.
2020-4-13
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