djiuser_vbi06WZHchrk
lvl.1
United Kingdom
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DJI Mindy Posted at 4-9 05:43
Hi there, it usually takes 3-5 business days for the customs clearance, due to the COVID-19 and traffic control, the shipment is also expected to be delayed, we will process it as soon as possible, aprpeciate your understanding and patience.
I've just called DHL and they say they've lost my parcel and need to know what it looks like to open an investigation. I ordered through DJI as I assumed you would be the most reliable company and delivering your own products but now it takes a lot longer than Amazon or Jessops or other companies and your parcel company doesn't even know where your parcel is. Why do you not have stock in the UK, surly as the virus became more apparent you brought stock in. What do I do now, they won't even be able to begin looking for my drone until next Tuesday. |
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