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Osmo Action not connecting
6079 27 2020-4-11
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oldpilot1946
lvl.2
Flight distance : 30509 ft
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Australia
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Hello again,
I can see that many people are having the same problem.

My Action is not being recognising by wi-fi or bluetooth

I have been looking at dozens of suggestions but no luck
I have updated the Firmware via sd card
I have reinstalled Mimo
Reset the camera
Flight is on
Mobile Data off
Bluetooth and Wifi on
Reset the Wireless, new password

Thanks again,
oldpilot1946

2020-4-11
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Fishycomics
Captain
United States
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factory reset. clear it all out I say retry.
2020-4-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi oldpilot1946, we apologize for the trouble on connecting to Osmo Action, please follow the steps below to try again:
1. Ignore Osmo Action in your phone Bluetooth Settings.
2. As Fishycomics suggested, please try to Factory Reset in General Settings of Osmo Action.
3. Enable your phone's Wifi and Bluetooth, please make sure there is no other Bluetooth device opened.
4. Enter DJI Mimo APP, if the Osmo Action can be searched, it will show Osmo Found on the top, press Connect, the APP will pop up Check Verification Code on Osmo, then press Accept in your Osmo Action Touchscreen, the APP will display whether to join Osmo Action wifi, press yes, then you will connect successfully and enter camera view.
2020-4-12
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CasualDronePilot
First Officer
Flight distance : 146135 ft
Sweden
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DJI Mindy Posted at 4-12 00:24
Hi oldpilot1946, we apologize for the trouble on connecting to Osmo Action, please follow the steps below to try again:
1. Ignore Osmo Action in your phone Bluetooth Settings.
2. As Fishycomics suggested, please try to Factory Reset in General Settings of Osmo Action.

I also had trouble to connect to the OA, tried two different (Android) devices and although the the camera showed up up MIMO, I just got connection failed. Tried these steps as well but it didn't help (also went through the trouble shooting within the app). So I decided to try something more before contacting support:
Set (in camera) Wifi to 2.4GHz, Auto Power off to 15 minutes and Screen Auto Sleep to 10 minutes. After that,  I could connect to the OA and update the firmware. Not really sure which one of the steps that solved the issue, but hey, now it works!
2020-5-5
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Joly
lvl.2
Flight distance : 153947 ft
Belgium
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Hi, me too I'm struggling with connecting the OA to my phone.
I use a OnePlus 2 without any problems with my OP using P-GM-122 cable of PGYTech, but I don't succeed to connect it to my OA. Nor wireless, nor with that cable.

First question:
In DJI MIMO my OA is found immediately and displays connect.
Then it starts searching and finds my device... but then reports Connection Failed - Failed to get Wi-Fi authentication I tried 2.4Ghz, 5.8 GHz and auto. None of them seems te work.
Any help is appreciated

Second question:
I tried connecting it using the P-GM-122 cable. Also no succes.
Can this cable being used anyway as it can be used for my OP?


Hoping somebody can help me...
2020-5-15
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Red Zeppelin
Captain
Flight distance : 8363205 ft
United Kingdom
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I've tried everything I can find in terms of solutions for this. When I first got my Action a year ago, couldn't connect, then it could after a firmware update, then when I upgraded my phone I couldn't connect automatically yet again.

The only way I can connect is by manually connecting to the camera through my phone's wi-fi settings, and even then it'll disconnect regularly for no reason. And don't even start me on the live streaming!

Love the output of the Action, but it's the least user friendly action cam I've owned.
2020-5-16
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djiuser_OWMvuF0lTd73
New

United Kingdom
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Good morning,
I purchased DJI Osmo Action from your website in the UK. Upon receiving the device I tried to activate it, however on the screen the device comes up with factory mode message and keeps freezing. I also cannot connect the device to mimo app, it does show up but won’t connect no matter what. I reset wifi on the osmo and my phone and did factory reset on the osmo but the factory mode message is not going anywhere. I think that my unit is faulty or was either left in factory mode permanently when it was assembled in the factory.

S/N: 129DG6F001W5C9

Please help
2020-5-16
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Strunk
lvl.2
Denmark
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I cannot connect either with my Osmo Action - using Iphone X - it keeps saying that its Unable to join network.
I have Reset to factory settings
I have tried to use Shared wi-fi from my Iphone
I have tried all 2.4 - 5 and auto settings with the suitable SSID

None has worked sofar trying to LiveStream to Facebook

What am I doing wrong ??

Pleased to hear

//Michael
2020-8-15
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djiuser_ZKo911emDpB8
New

Israel
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CasualDronePilot Posted at 5-5 00:25
I also had trouble to connect to the OA, tried two different (Android) devices and although the the camera showed up up MIMO, I just got connection failed. Tried these steps as well but it didn't help (also went through the trouble shooting within the app). So I decided to try something more before contacting support:
Set (in camera) Wifi to 2.4GHz, Auto Power off to 15 minutes and Screen Auto Sleep to 10 minutes. After that,  I could connect to the OA and update the firmware. Not really sure which one of the steps that solved the issue, but hey, now it works!

Hi. Many thanks, it wotkd for me too
2020-8-22
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CasualDronePilot
First Officer
Flight distance : 146135 ft
Sweden
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djiuser_ZKo911emDpB8 Posted at 8-22 06:18
Hi. Many thanks, it wotkd for me too

Awesome! No go and have fun with the OA!
2020-8-22
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roballba
lvl.2
Flight distance : 2717274 ft
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United States
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Update the app. That worked for me.
2020-10-3
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djiuser_0csh9vMFHwE6
New
Greece
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Same problem here.
Tried everything, but nothing seems to be working.
2020-10-4
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BlueLeader
lvl.2

United Kingdom
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Same problems here. The phone and the camera are connected through Wifi (from checking in iPhone settings) but the Mimo app will not complete the connection so I can’t update the device.

This became expensive junk fast.

Such poor software!
2020-10-18
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BlueLeader
lvl.2

United Kingdom
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I may have worked it out in my case.
In iOS14 there are additional security permission required to allow devices to search for network devices. The Mimo app isn’t coded to present these if you’re an exiting user (or wasn’t showing them for me). As it didn’t have a response the connection was being denied at the OS level.
So the solution is to delete the Mimo app and opt to delete all the data. Then reset your network settings (or the entire device) on the Osmo Action.
Then reinstall the Mimo app, set your camer back up and when it connects to the app it will present a bunch of permission grant/deny prompts for all the settings.

Boom!
2020-10-18
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Mark Anthony3
New

United States
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Is there a chance we could start a gofundme account then use that money to hire a real programmer to build a DJI app that actually will work on the first try??    I have the Action and the Maverick 2 and the App for both of these things is crap.

I just have the Action and it will not connect to the app.  
1-1 15:00
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David Martin Graff
Captain
Flight distance : 38060446 ft
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United States
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Do a factory reset of the device?
1-1 19:19
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Lex Van Campos
lvl.1

Spain
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i have done everything you said 10 times and it still not working, I have give up on this and selling my cam to buy a hero, because there apps work easy and like a charm  pathatic after all this years you guys still dont have a stable app
2-22 16:41
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Lex Van Campos
lvl.1

Spain
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Strunk Posted at 2020-8-15 04:31
[view_image]

I cannot connect either with my Osmo Action - using Iphone X - it keeps saying that its Unable to join network.

you doing noting wrong, Its them from this dev team and support who are to lazy to react and help people out or even make a better app... but dont worry soon people will ban this company just because of this all...
2-22 16:43
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Sorin C
lvl.1
Ireland
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CasualDronePilot Posted at 2020-5-5 00:25
I also had trouble to connect to the OA, tried two different (Android) devices and although the the camera showed up up MIMO, I just got connection failed. Tried these steps as well but it didn't help (also went through the trouble shooting within the app). So I decided to try something more before contacting support:
Set (in camera) Wifi to 2.4GHz, Auto Power off to 15 minutes and Screen Auto Sleep to 10 minutes. After that,  I could connect to the OA and update the firmware. Not really sure which one of the steps that solved the issue, but hey, now it works!

Thanks man, did everything I could think of and NO success in connecting my OA with my phone.
Everything except put OA WiFi on 2.4 G; when I did that, it worked, pity I can't offer U a beer, U deserve it !
3-16 09:22
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Criscross
New

Romania
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In my case is work after doing that:1. On Osmo Action WIFI reset conection 2. on my Samsung turn off automatically connect and switch to mobile data3. restart the phone
4-27 08:57
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MrMarkLV
lvl.1
United States
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THIS is the ONLY reason I NEVER recommend DJI Products.  They make absolutely the best action cam,  I love it.  But they made a horrible app that makes this camera worthless..

The DJI Apps are GoPro's best marketing tool and they don't use it.  I think we need to let GoPro know what they can do to market their camera better.  Just tell everyone their App works!!
4-28 09:12
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johansenfoto
Captain
Flight distance : 1118209 ft
Norway
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MrMarkLV Posted at 4-28 09:12
THIS is the ONLY reason I NEVER recommend DJI Products.  They make absolutely the best action cam,  I love it.  But they made a horrible app that makes this camera worthless..

The DJI Apps are GoPro's best marketing tool and they don't use it.  I think we need to let GoPro know what they can do to market their camera better.  Just tell everyone their App works!!

Using gopro general is a pain in the ass, since you never know if it's recording or not, freezes, battery doesn't last long, colors and file-naming that is not in order.
5-1 04:51
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Fishycomics
Captain
United States
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GoPro  app, taking away the view. is a Joke, oh forgot they are being Sued by Contour, but yet   other camera companies do a better job then these    ones  
5-2 05:33
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CasualDronePilot
First Officer
Flight distance : 146135 ft
Sweden
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Sorin C Posted at 3-16 09:22
Thanks man, did everything I could think of and NO success in connecting my OA with my phone.
Everything except put OA WiFi on 2.4 G; when I did that, it worked, pity I can't offer U a beer, U deserve it  !

Sorry for the late reply, havn't been online for quite some time. I'm glad you got it to work!
5-22 00:33
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hgdrn
lvl.1
Germany
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Tried it, it worked once, then tried to connect again, it never worked again. MIMO finds the cam but cannot connect. Did all the resets one can do but the Android app cannot connect. Crap.
5-24 10:22
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djiuser_TNGlIFTvfA8y
New

Philippines
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How do i exit on this mode?i have been trying to reconnect my OA but still no luck until i run out of 5 attempts.is there a manual reset so i can exit on this mode so i can reconnect again?
5-31 16:53
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djiuser_v1HUqF2iFsrg
lvl.1

Belgium
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Tried for 2 hours to register.
This was not good for my nerves....
Only 5 attempts! Lost the first attempt when I pressed "skip" thinking that was to skip the QR code...
Using a new camera should be a pleasant experience, not this kind of mess...
Those "honest" reviewers don't mention this part do they ?
Oh yeah... here's how I got it to work. (I read this tip on-line)

menu - wireless connections - reset
then I put Wifi to 2.4GHz

I suppose you got to get all the other settings on your phone correct as well.
Without a manual I just tried some random setting - I don't use WIFI or Bluetooth a lot
Every time you reset you have to put it on 2,4 again because it will jump back to auto.
I had to do this lot's of times before it finally connected.
So don't give up after a few tries.
I was afraid to stop and lose another attempt so I kept going.
Only when you hands start trembling and you want to smash it all against the wall are you allowed to take a break.
Anyways, now it connects to the app after 3-4 tries average.
So I don't use the app.
I have a weighing scale that auto-connects with my phone every time I stand on it, even when my phone is upstairs.
Just saying.

Once you get it registered it's a fun camera.
if your pc can handle the mp4 codex...but that's another story.


Anyways, thanks for reading.

7-11 20:41
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Jeffalee Treptow
New

United States
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I have a Samsung note 20 ultra and can't get the osmo action connected. Gets to the match the access and they match and then it goes to no wifi. Wifi and Bluetooth are both on. I've reset the wifi in osmo, I've checked the wifi connections on phone and it isn't there. What am I doing wrong.
9-20 18:02
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