Well after having a Mavi on pre order then an air on pre order then a 2 pro on preorder the dreaded day came yesterday at 1400ft away my smart controller screen went black and white and lost connection and that was that gone mavic 2 pro gone for ever. Have contacted DJI today. As anyone else been unfortunate enough to have this. Cheers

Why do you think your Mavic flew away?
You don't know what happened to it, what makes you think that it flew anywhere?
You need to find out what really happened before you can say anything.

Post your flight data if you want someone to analyse it and possibly find out what ahppened.

If it didn't return home, I would have went to its last known location and searched for it.  As Labroides mentioned, I'd suggest posting your FlightRecord to the Phantom Help log viewer page and pass along the link here.  Many smart folks on here may be able to help you understand what happened or where it was when it lost connection.

Thanks Guys, i had a look for 4 hrs around the last recorded coords no luck
See link below to flight data
http://s000.tinyupload.com/index.php?file_id=97584375045383332268

Thanks

Labroides Posted at 4-12 15:00
Why do you think your Mavic flew away?
You don't know what happened to it, what makes you think that it flew anywhere?
You need to find out what really happened before you can say anything.

Agreed dissapear may be a better term

peterc46 Posted at 4-12 23:56
Thanks Guys, i had a look for 4 hrs around the last recorded coords no luck
See link below to flight data
http://s000.tinyupload.com/index.php?file_id=97584375045383332268

I'd like to analyse your flight data but the site you've put it on is a dud.
I've tried a few times and it crawls for several minutes and then stalls.
I can't get more than 75% to download.

I think you can attach the .txt file directly but if you can't, you could go to:  https://www.phantomhelp.com/LogViewer/Upload/
Follow the instructions there to upload the .txt file.
Come back and post a link to the report it gives you.

peterc46 Posted at 4-12 23:56
Thanks Guys, i had a look for 4 hrs around the last recorded coords no luck
See link below to flight data
http://s000.tinyupload.com/index.php?file_id=97584375045383332268

The file finally downloaded but it's corrupted and just shows garbage data like this:
https://www.phantomhelp.com/LogViewer/TURDPNZZO5K3ODJQ928H/

You could try what I suggested in the previous post.
Perhaps that would work better?

I am sorry to hear about the loss of your drone, Peter. As you had contacted our support, they will reply to you in working hours. If assistance needed on the case, please feel free to contact me at any time, I will do my best to help.

DJI Thor Posted at 4-13 03:29
I am sorry to hear about the loss of your drone, Peter. As you had contacted our support, they will reply to you in working hours. If assistance needed on the case, please feel free to contact me at any time, I will do my best to help.

Thanks have sent dji the info they requested just waiting on a reply now

Labroides Posted at 4-13 02:49
The file finally downloaded but it's corrupted and just shows garbage data like this:
https://www.phantomhelp.com/LogViewer/TURDPNZZO5K3ODJQ928H/

Hi thanks for your reply please try this as you reccomended  the text file will  not upload directly

https://www.phantomhelp.com/LogViewer/PY0RLR8DKAUHKHT356HV

peterc46 Posted at 4-13 09:32
Hi thanks for your reply please try this as you reccomended  the text file will  not upload directly

https://www.phantomhelp.com/LogViewer/PY0RLR8DKAUHKHT356HV

I think that has failed aswell not sure what to do know i could email it thanks

peterc46 Posted at 4-13 09:34
I think that has failed aswell not sure what to do know i could email it thanks

Hi Peter,

if possible put a link to your flightrecord.txt. (dropbox etc)

cheers
JJB

Thanks JJb for yu patience this should be ok

  https://www.dropbox.com/transfer ... p9GYISJU5vEJc-EBx6g

Cheers

peterc46 Posted at 4-13 10:39
Thanks JJb for yu patience this should be ok

  https://www.dropbox.com/transfer/AAAAAE4bZZJ1TEI-QeupLWvFQ-UC5IxQJvqQp9GYISJU5vEJc-EBx6g

Hi Peter,

Only 7 seconds of data in your flightlog, well only 7 seconds wich converts from txt to csv without an error...  so cannot help you, sorry.

HomePoint was set to 53.54314900, -2.25530900.
I am not familiar with flying in a Warning Zone class D airspace, this was the only warning shown to you.

At the end just one weird entry in the log ; "FakeBatteryLanding"....  never saw that before in any log, but after that all normal values.

Mayby your DAT file will tell more, as you lost your drone many minutes (guessing as it was 1400 feet away) later in flight.

EDIT  did convert it other way, now its more readible....
In the log random multiple Auto Takeoff entries...wich resets the HP again.
At the end GPS, Compass and BattCommsErrors and MotorBlock and FakeBatteryLandings errors as well.
Uh, i cannot make sense out of your flightlog, but something was really wrong!
(btw - time data in MinSecs column shows the wrong values, due to missing time data in the log at some records.)

If it did RTH, last HomePoint location = 53.54093100, -2.25269000.

cheers
JJB

JJB* Posted at 4-13 11:43
Hi Peter,

Only 7 seconds of data in your flightlog, well only 7 seconds wich converts from txt to csv without an error...  so cannot help you, sorry.

Good stuff, thanks for your help all those errors dont look good.

Dji have all my records now i had to sync all my previous flight data aswell, they said up to 3 days from yesterday for results so will let you all know as soon as i know. I have searched all that last seen area over 2 days could not find its either on the canopy or somebody picked it up (what was left of it). I have reported it lost to drone registry . Thanks again guys..

WOW DJI's report from my flight data very suppprised quite laughable see below

1. The aircraft worked under GPS mode and it responded to the pilot's commands well;
2. Flight Time T=03:30, Relative Height H=156.4 m, Distance to Home Point D=504.5 m, the pilot pushed forward the pitch stick and moved the yaw stick to the right, the flight record ended when the aircraft was turning clockwise and flying forward at the speed of 13.7 m/s;
3. The take-off point: 53.5431494 -2.2553087; The last recorded point: 53.5393805 -2.2510587.

Based on the currently available data, the root cause of the incident could not be verified.

Are they serious , they offered me 30% of a new one i refused and wrote back asking for a more detailed report and to confirm it was pilot error

Thanks

peterc46 Posted at 4-17 01:25
WOW DJI's report from my flight data very suppprised quite laughable see below

1. The aircraft worked under GPS mode and it responded to the pilot's commands well;

Unless you upload correct flight log it’s impossible for anyone to disagree with djis analysis.

peterc46 Posted at 4-17 01:25
WOW DJI's report from my flight data very suppprised quite laughable see below

1. The aircraft worked under GPS mode and it responded to the pilot's commands well;

ask for second opinion and ask if they can explain all the weird warnings in your log

hallmark007 Posted at 4-17 03:39
Unless you upload correct flight log it’s impossible for anyone to disagree with djis analysis.

I attached the log with my latest reply will see what they say  Thanks

JJB* Posted at 4-17 08:22
ask for second opinion and ask if they can explain all the weird warnings in your log

I have done that JJB  will see what hey say on my next reply, thanks

peterc46 Posted at 4-17 01:25
WOW DJI's report from my flight data very suppprised quite laughable see below

1. The aircraft worked under GPS mode and it responded to the pilot's commands well;

Was it still under warranty of some sort?

AntDX316 Posted at 4-17 13:09
Was it still under warranty of some sort?

Yes mate still under warranty no care though they will only do it for a year

peterc46 Posted at 4-18 00:38
Yes mate still under warranty no care though they will only do it for a year

Warranty is only a year, battery is 6 months..

hallmark007 Posted at 4-21 05:11
Warranty is only a year, battery is 6 months..

Got to dissagree with you there mate warranty is 2 not sure about battery

peterc46 Posted at 4-21 09:17
Got to dissagree with you there mate warranty is 2 not sure about battery

My apologies you’re correct although there are some parts including the frame which are not warranted, which is a little strange.

I'm sorry for your loss. I just bought a Mavic 2 Pro with Smart Controller, and the Fly More Kit. Your experience scares the crap out of me....

skygunner Posted at 4-24 05:28
I'm sorry for your loss. I just bought a Mavic 2 Pro with Smart Controller, and the Fly More Kit. Your experience scares the crap out of me....

Dont let my situatin put you off been flying Dji for close to 5 years now and like them a lot especially my smart controller.

I have always had the attitude i will loose one some day so when it comes its not that bad, put it to the back of your mind and enjoy your flying

Well guys knocked back on isurance not covered for flyaways dji told me to get f**ked politely so ended up taking their 30% off offer so new ma2 on the way just short of £400 off the new one. Thanks for all the help