djiuser_e9evan4fe8lq
lvl.1
Flight distance : 417398 ft
United Kingdom
Offline
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DJI Thor Posted at 4-14 02:26
Just to verify, are you recording while the issue happened? If so, please check the original video and check if it does the same.
If it doesn't relate to recording the video, please check if the firmware and the DJI Go 4 app have been updated. If it is convenient, please also try a compatibility mobile device (listed below). If the issue persists, please provide a screen recording of the issue for further confirmation.[view_image]
Thanks for your reply.
The video recorded on the drone is unaffected. However, the video cache on my mobile device (Samsung Tab S3) records either zero size or corrupted .MP4 files at the time of the blank screen (see att. directory listing for corrupted files).
The firmware and app. are up-to-date. I will try to find a compatibility-listed device soon. |
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