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Phantom 3 Standard range decreased to a few feet
228 5 4-14 11:53
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Crinfarr
lvl.1
Flight distance : 37559 ft
United States
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So I've had this drone for 3 years now and it suddenly stopped working.  the app shows radio channel quality constantly blinking from red to green, but it never stabalizes enough to fly the drone more than 10 feet or so without losing image and signal quality.
4-14 11:53
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Crinfarr, please change to an open area and make sure there won't be much interference nearby. Besides, please make sure that the firmware has been updated to the latest version, try to relink the drone and controller. See if this helps.
4-15 03:54
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Crinfarr
lvl.1
Flight distance : 37559 ft
United States
Offline

DJI Thor Posted at 4-15 03:54
Hi Crinfarr, please change to an open area and make sure there won't be much interference nearby. Besides, please make sure that the firmware has been updated to the latest version, try to relink the drone and controller. See if this helps.

I reflashed the firmware and re-paired the controller, I'm still getting the same error.  I'll try again in a new location tomorrow, but I'm starting to think it could be the hardware.
4-16 20:40
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DJI Thor
Administrator
Flight distance : 13602 ft
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Crinfarr Posted at 4-16 20:40
I reflashed the firmware and re-paired the controller, I'm still getting the same error.  I'll try again in a new location tomorrow, but I'm starting to think it could be the hardware.

If it makes no changes, you may send in the drone for diagnosis. Please start a service case first https://repair.dji.com/repair/index?site=brandsite&from=nav.
Please kindly understand that some product repairs and maintenance services have been suspended in North America due to government orders to cease business operations. Once it resumes operation, we will inform you.
4-18 18:21
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Crinfarr
lvl.1
Flight distance : 37559 ft
United States
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DJI Thor Posted at 4-18 18:21
If it makes no changes, you may send in the drone for diagnosis. Please start a service case first https://repair.dji.com/repair/index?site=brandsite&from=nav.
Please kindly understand that some product repairs and maintenance services have been suspended in North America due to government orders to cease business operations. Once it resumes operation, we will inform you.

alright, I'll put in a request and see if I can fix anything before quarantine is lifted.  Thanks for the help thor!
4-18 20:53
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DJI Thor
Administrator
Flight distance : 13602 ft
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Crinfarr Posted at 4-18 20:53
alright, I'll put in a request and see if I can fix anything before quarantine is lifted.  Thanks for the help thor!

Thank you for your understanding as well. Stay healthy.
4-22 01:16
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