I got my Tello a couple days ago and realized it has an issue with the Pixel 3 and recording videos.  Not a problem,  I went out and bought a throwdownandroid phone as a deticated controller and to record videos. It's a Motorolla E5


Well, the phone works and records videos but im getting this funcky greenish yellow bar in the video.  However the photos are perfect.
Any ideas?  See video link below.



https://photos.app.goo.gl/aLGCbT2R9bnaCJEWA

Are you seeing the green line in the cameras display or does it show up after you import the footage to the computer?

HurleyBird Productions Posted at 4-20 10:45
Are you seeing the green line in the cameras display or does it show up after you import the footage to the computer?

Both but the video that is saved is worse.  

CruiseChef Posted at 4-20 12:47
Both but the video that is saved is worse.

I would open up a case with DJI about the issue. If you haven't had it more than 30 days maybe try exchanging it for a new one as your might be defective.

Dear,
This problem is mainly caused by the compatibility of the mobile device, please use other mobile devices to test if the problem still persist, it is suggested to use mobile devices of models in the below recommended list.
Hope my reply could help you.

RYZE Posted at 4-21 04:54
Dear,
This problem is mainly caused by the compatibility of the mobile device, please use other mobile devices to test if the problem still persist, it is suggested to use mobile devices of models in the below recommended list.
Hope my reply could help you.

Bummer,  I went out and bought that phone becuase my Pixel 3 doesnt work either.

Any update coming to fix the Pixel 3 issue?

CruiseChef Posted at 4-21 05:04
Bummer,  I went out and bought that phone becuase my Pixel 3 doesnt work either.

Any update coming to fix the Pixel 3 issue?

Dear,
We feel sincerely sorry that Pixel 3 is not in the compatible list thus its stability and compatibility with Tello can’t be ensured. In regarding this, we respectfully suggest you try the compatible devices, if the same problem occurs with the recommended device, please send the drone back for a furthur examination.

We value your precious feedback, could you please provide us the screenshot of the version of your Android system? We will diliver the information to our R&D deparment. The recommended devices list is published on offcial website as well, any modification and update will be renewed timely.

Anyway, we apology for the inconvenience brought to you.