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Flight records problems
278 2 2020-4-21
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Christianmic
lvl.2
Flight distance : 97779 ft

Italy
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Hello I'm experiencing a big problem with flight records.

Gear used:
MAvic 2 pro firmware 400
Remote control FW 400
App DJI GO 4 4.3.32
iphone 7 (app 4.3.32)
samsung galaxy S5 (app 4.3.32)

I only used for the beginning iphone 7 with 4.3.32 app and I synched data on the cloud. In the flight records I had around 17k points level 10 and total flight time 6hr 13 mins.
Today I tried to use a samsung galaxy S5,  in the dji go 4 app that I downloaded I went to flight record, and after sync the app, it reported 20k points and level 12, OPS (wrong data I thought, maybe it is a sync problem!), I tried then again to sync and it jumped to 43k points with total flight time 6hr 01mins ,resynch again and now is around 64k points level 14.

In airdata for example it reports Total Air Time: 6h 03m 41s Total Log Time: 6h 04m 31s

All these data are not correct. Can you please help me?
2020-4-21
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DJI Natalia
Administrator

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Hi Christianmic, sorry for that case happened. I will forward this situation to the related team for a check.
2020-4-22
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Christianmic
lvl.2
Flight distance : 97779 ft

Italy
Offline

DJI Natalia Posted at 4-22 03:34
Hi Christianmic, sorry for that case happened. I will forward this situation to the related team for a check.

thanks! Here more examples,
one with android the other with iphone. The level and points are not correct...


2020-4-24
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