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Crash right after buying refresh
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1tiktak
lvl.1
Flight distance : 13891 ft
United States
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Hello,

This is my second drone, I bought the refresh and right after purchasing(Good thing I did) I summoned the drone to fly back to home after a quick flight. And not sure what happened but the drone didn't detect the tree branches and ran right into them. Causing one of the front legs to snap to of socket, I managed to fix it. But I am a little upset my drone crashed itself, I should have never trusted the sensors. Now the drone has some scratches but all is working, I just really wish I didn't have to use my newly purchased refresh to get a new drone. Any thoughts or experience with customer support?
4-21 11:35
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HurleyBird Productions
Captain
Flight distance : 403238 ft
United States
Offline

Well with the current state of things it will take a bit longer than normal to process your claim but I would open up a claim anyways to see what they can do.
4-21 12:22
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1tiktak
lvl.1
Flight distance : 13891 ft
United States
Offline

HurleyBird Productions Posted at 4-21 12:22
Well with the current state of things it will take a bit longer than normal to process your claim but I would open up a claim anyways to see what they can do.

Thanks! can you give me some insight on the correct way to open up a claim? As I said I did manage to fix the drone and flys perfect now, but a little scuffed up.
4-21 12:29
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DAFlys
Captain
Flight distance : 926339 ft
United Kingdom
Offline

1tiktak Posted at 4-21 12:29
Thanks! can you give me some insight on the correct way to open up a claim? As I said I did manage to fix the drone and flys perfect now, but a little scuffed up.

Try here - https://www.dji.com/us/service/repair
4-22 02:23
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