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phantom 3 standard no video
310 10 4-22 22:46
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fansb0d02bb5
lvl.2
Flight distance : 39170 ft
United States
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       This phantom has never been crashed. I can move camera up and down from ap or the knob. No picture camera section disable.I have done ims, calibrated and started every way possible with the sd card out and in. I have been using samsung sd. New brand to try on the way.
I have even trued a 2 nd remote.I have change cell and tablets and downloaded the ap over from paystation.Any suggestions tx.
4-22 22:46
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JetSam
Captain
Flight distance : 2171709 ft
Spain
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Try a clean reinstall of the Dji app
4-23 01:12
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JetSam
Captain
Flight distance : 2171709 ft
Spain
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Sd card must be a Class 10 Sd card
4-23 01:14
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DJI Natalia
Administrator

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Hi there, sorry to hear about the issue with your drone. Please check if the EV value has been adjusted to the lowest, you may try to increase the EV value to see if the issue persists or not. If the issue happened after the firmware update, you are recommended to re-update the firmware.
If the issue still persists after the troubleshooting, please contact our support team via http://www.dji.com/support to open a case and send it in for service, we'll do our best to help this out.  
4-23 01:18
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fansb0d02bb5
lvl.2
Flight distance : 39170 ft
United States
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DJI Natalia Posted at 4-23 01:18
Hi there, sorry to hear about the issue with your drone. Please check if the EV value has been adjusted to the lowest, you may try to increase the EV value to see if the issue persists or not. If the issue happened after the firmware update, you are recommended to re-update the firmware.
If the issue still persists after the troubleshooting, please contact our support team via http://www.dji.com/support to open a case and send it in for service, we'll do our best to help this out.

what do u mean by ev
4-23 17:57
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fansb0d02bb5
lvl.2
Flight distance : 39170 ft
United States
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JetSam Posted at 4-23 01:14
Sd card must be a Class 10 Sd card

Where do u buy them,should it say so on package.

4-28 20:20
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fansb0d02bb5
lvl.2
Flight distance : 39170 ft
United States
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JetSam Posted at 4-23 01:12
Try a clean reinstall of the Dji app

No change tried upgrade and downgrade. tried 4  sd card now. Not reading stuck as it is.
4-28 20:23
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fansb0d02bb5
lvl.2
Flight distance : 39170 ft
United States
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JetSam Posted at 4-23 01:12
Try a clean reinstall of the Dji app

not work, not reading sd cards
4-28 20:25
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Peterx
Captain
Flight distance : 1457871 ft
Germany
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Do you have a shot of the app screen for further investigation of that thread yet? Do ya have a stable WIFI connection from the bird to the mobile via RC???
4-29 03:22
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usera54753c81e
lvl.1

Italy
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have identicacl issue, all possible try has been done. no way to get image on mobile, after 3 years working good suddenly the video is totally dead and the camera led is blinking green and off . please help !
5-29 12:09
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Peterx
Captain
Flight distance : 1457871 ft
Germany
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May be it´s a link issue. Do you have a screenshot of the cam screen? Do you have any telemetry on display?
6-10 00:24
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