GEO Zone problem
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aerial hiking
lvl.1
United States
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About a week ago, I travelled (along way!) to a place in rural Virginia for a job to shoot a greenhouse roof. The green house sits very close to a small airport. Both on the Fly Safe website as well as the app said that it was in an "enhanced warning zone"...NOT a restricted Zone. However, when I arrived on site, I was not able to take off. It said "Cannot Take Off" and said "restricted zone". It gave me NO option to unlock. When I clicked on "errors", that didn't give me anything to help.  I'm attaching a picture from DJI's fly safe geo zone page as well as a screen shot from my app on site. Anybody have any suggestions. DJI basically told me "sorry" and said to try uninstalling the DJI Go app. The X represents where I was standing. I was using an updated DJI Phantom 4 Advanced.


DJI geo problem.jpg

GEO Zone problem

GEO Zone problem
2020-4-23
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DJI Natalia
Administrator

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Hi there, I'm sorry to hear about the difficulties that you encountered. Regarding the unlock geo zones issue, please send an email to flysafe@dji.com, our related team will help to check the details and provide further assistance. Thanks.
2020-4-24
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Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
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It's not clear what you are flying.  The zones are different depending on what aircraft you're flying.  Did you have an internet connection when you were launching?  I like to get approved in advance via the flysafe site.  That way there are no surprises and you don't need the internet.  The unlock is good for three days.  

https://www.dji.com/flysafe/self-unlock

Good luck.  
2020-4-24
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