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How to change DJI personal account phone number
6514 10 2020-4-24
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Selah1234
lvl.4
Flight distance : 67221 ft
United States
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Hi. I was trying to fly my Mavic Mini near my house and after updating the DJI Fly Safe database a couple of days ago I now have to get an unlock code to be able to fly ( I am in a blue Authorization Zone). My problem is the phone number associated with my DJI account is a regular land line phone and to get the unlock code I need to change the phone associated with my account to a cellular phone that is able to receive text messages (DJI text messages the unlock code). Anybody know how to change the DJI account phone number? Thanks for any help and stay safe.
2020-4-24
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hallmark007
Core User of DJI
Flight distance : 11959747 ft
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Ireland
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Have you tried to do it through dji.com and sign into your account there.
2020-4-24
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Selah1234
lvl.4
Flight distance : 67221 ft
United States
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hallmark007 Posted at 4-24 12:45
Have you tried to do it through dji.com and sign into your account there.

Hi. Yes I did. I didn't see any way to change the phone number there. I just sent an e-mail message concerning this to DJI support but I initially asked through this forum since I thought I might get a quicker answer here. Thanks for your help.
2020-4-24
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djiuser_Kzje4vMyBk2K
New
United States
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Selah1234 Posted at 2020-4-24 13:35
Hi. Yes I did. I didn't see any way to change the phone number there. I just sent an e-mail message concerning this to DJI support but I initially asked through this forum since I thought I might get a quicker answer here. Thanks for your help.

Did you ever figure this out? I'm in the same situation.
2021-2-25
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fans506d0e22
New

Ireland
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me too, any idea how?
2023-3-15
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Mobilehomer
First Officer
Flight distance : 18150351 ft
United States
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fans506d0e22 Posted at 3-15 05:40
me too, any idea how?

Log in to DJI Flysafe/Background Certification/Modify(scroll down) there change phone number.
2023-3-15
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GOCrvenikrst
New
Flight distance : 120253 ft
Serbia
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Mobilehomer Posted at 3-15 08:19
Log in to DJI Flysafe/Background Certification/Modify(scroll down) there change phone number.

Can't find that page. Can you share a link? Or at least a screenshot?
2023-6-13
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DJI Paladin
Administrator
Flight distance : 318 ft

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GOCrvenikrst Posted at 6-13 04:57
Can't find that page. Can you share a link? Or at least a screenshot?

Hello there. Please try this link https://fly-safe.dji.com/unlock/ ... kground-information . Please let us know if you have further concerns. Have a nice day ahead!
2023-6-24
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djiuser_FfcI4zmTSuQr
New

Canada
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Just got off with Customer Service and they said phone numbers can be updated by visiting:  https://fly-safe.dji.com/unlock/unlock-request/background-information. If you don't have an account, you'll need to create one.
2023-8-29
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angeloffate
lvl.4
Poland
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what they need phone number for?
2023-8-30
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fans070124b3
lvl.1
United States
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You have to create an order and then click to edit the address and you can change the phone number there. Save it and then just delete the order. I just contacted Support Live Chat and lady said that is easiest way
5-2 07:46
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