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Dji Osmo Mobile 3 - "Gimbal Error Motor Protected"
6998 26 2020-4-30
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djiuser_pkpVAteU0mSl
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United States
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Hello, I've been getting an error on  my DJI Osmo Mobile 3 that says "Gimbal Error. Motor Protected. Please resume".

I've clicked the resume button multiple times and even tried restarting my gimbal multiple times but still get this error. I purchased the Osmo Mobile 3 in Oct 2019. Can someone please help?
2020-4-30
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Guigui Efti
lvl.1

France
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Hello I have exactly the same problem since yesterday. Did you find a solution?
2020-5-5
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BigRedJ
lvl.3
United Kingdom
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Is it unlocked and your phone balanced correctly?
2020-5-6
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djiuser_pkpVAteU0mSl
lvl.1

United States
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Guigui Efti Posted at 5-5 15:27
Hello I have exactly the same problem since yesterday. Did you find a solution?

Hello! I did not find a solution yet unfortunately. I am still experiencing the issue and have not heard from DJI yet either
2020-5-6
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djiuser_pkpVAteU0mSl
lvl.1

United States
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BigRedJ Posted at 5-6 09:19
Is it unlocked and your phone balanced correctly?

Hello yes the phone was balanced before I turned on the Osmo Mobile 3. And I did not think there was an "unlock" function for the Osmo 3?
2020-5-6
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AlanHd
Captain
Flight distance : 767762 ft
United Kingdom
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djiuser_pkpVAteU0mSl Posted at 5-6 18:28
Hello yes the phone was balanced before I turned on the Osmo Mobile 3. And I did not think there was an "unlock" function for the Osmo 3?

By unlocked I think they mean was the gimbal manually opened.
2020-5-6
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djiuser_tkNcW2pk1c2W
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Malaysia
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Please help, I just got my om3 today, spent more than 5 hours trying to figure out what went wrong.. showing gimbal error no matter how many times I balanced my phone.. (both iPhone 11 Pro max and iPhone 7) I followed all the instructions step by step... but just can't get rid of the gimbal error message and can't use my om3... thanks.
2020-5-9
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rohan sule
lvl.1

Oman
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Even I am getting the same error. the DJI mimo app shows gimbal error and i m not able to balance my phone on DJI OSMO 3.
2020-11-6
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djef
lvl.1

United States
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I have exactly the same issue and its really really annoying.  Nothing smooth about it, has anyone had any luck finding a solution? Ive tried balancing, Reseting, different phone. I dont hear click or mechanical sounds leading, all joints spin freely and work for bit then it goes into a crazy dance.  the firmware i updated didnt help but it was doing it before anyway. Im back at zero , any help would be much appreciated.  

Hope you peeps are having better luck than I
2021-2-26
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djiuser_b6Le9651JdAK
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Brazil
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djef Posted at 2-26 09:11
I have exactly the same issue and its really really annoying.  Nothing smooth about it, has anyone had any luck finding a solution? Ive tried balancing, Reseting, different phone. I dont hear click or mechanical sounds leading, all joints spin freely and work for bit then it goes into a crazy dance.  the firmware i updated didnt help but it was doing it before anyway. Im back at zero , any help would be much appreciated.  

Hope you peeps are having better luck than I

I’m facing the exact same issue and didn’t find any solutions on the internet. I’m from Brazil, bought it less than a year ago and I use this for work every week. Now I can’t work cause it’s broken ;)
2021-2-27
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Lawes
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Australia
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I bought the Osmo 4 a week ago and I'm also having the same issue. The phone is going in all crazy directions, unusable right now!
2021-2-28
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djiuser_vcBAVdCEXvLc
New

Cameroon
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I've the same problem.
I think i lose my money
This stuff going crazy and become unusable.
2021-3-5
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ColinAW
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United Kingdom
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I am having trouble with the " Motor Protected. Please resume" message. Can anybody help?   
2021-3-12
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sergioelizond
lvl.1

Mexico
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Can anybody help?   
2021-5-12
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djiuser_iLpxGNkrzlrG
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Canada
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Same issue here no one from DJI support?  c'mon  DJI please help us we are just trying to enjoy your product and how can we enjoy it with this issue.
2021-5-14
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djiuser_9BRAKkKuDrZR
lvl.1

Indonesia
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I had same issue any solution pkease… i have update the firmware and balancing the phone
2021-10-25
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egunther
lvl.1
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I get the "Motor protected. Press Trigger twice to resume" message with a flashing yellow LED.
Pressing the trigger works, for a few seconds, and then it fails again.

I have gotten the Gimbal Auto Calibration to work at times, but it fails at around 50%.
Firmware is V01.00.00.90 with no option to update.
Is my OSMO Mobile 3 dead?


2021-11-7
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djiuser_3cYjqYWoUCKB
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Indonesia
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egunther Posted at 11-7 04:05
I get the "Motor protected. Press Trigger twice to resume" message with a flashing yellow LED.
Pressing the trigger works, for a few seconds, and then it fails again.


Same as your problem. Is that about version update?  I've trying to uninstal mimo on my phone, and use another mobile but still error. Oh my God, is our osmo mobile 3 dead?
2021-12-10
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djiuser_vNbdIyfDZvlD
New

Philippines
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Has this been fix already? I have the same problem with my iphone 11 keep saying “Gimbal Error. Motor Protected. Please resume"
2021-12-12
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Lord Frifri
lvl.1

Australia
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Bump .. Same issue for several weeks and nothing from DJI... Pretty frustrating this happens, what, not even 2 months after warranty...
1-12 13:44
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djiuser_kPHFXVf8pITO
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India
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Same issue here. I've contacted customer support and they couldn't help after a long discussion. And I was surprised to know that there's no repair/authorized DJI store in the whole of India .

Maybe if all of us report this issue to their customer support we might get some traction from DJI (and hopefully some answers as well). Link for DJI support (chat)  repair.dji.com/repair/index

9-10 06:15
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DJI Natalia
Administrator

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djiuser_kPHFXVf8pITO Posted at 9-10 06:15
Same issue here. I've contacted customer support and they couldn't help after a long discussion. And I was surprised to know that there's no repair/authorized DJI store in the whole of India .

Maybe if all of us report this issue to their customer support we might get some traction from DJI (and hopefully some answers as well). Link for DJI support (chat)  repair.dji.com/repair/index

Hi, there. We are sorry for the inconvenience caused.
May we know if your problem is resolved now?
If not, please let us know, we will try to help you asap.
Thank you.
10-11 20:22
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Sovdjur1
lvl.1

Sweden
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DJI Natalia Posted at 10-11 20:22
Hi, there. We are sorry for the inconvenience caused.
May we know if your problem is resolved now?
If not, please let us know, we will try to help you asap.

Hi, I scrolled through this thread as I have the exact same problem. In the middle of shooting a timelapse session, the gimbal just gave up, and since then it's been impossible to get it to work again.

Is there a solution?
11-18 02:04
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Sovdjur1
lvl.1

Sweden
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Sovdjur1 Posted at 11-18 02:04
Hi, I scrolled through this thread as I have the exact same problem. In the middle of shooting a timelapse session, the gimbal just gave up, and since then it's been impossible to get it to work again.

Is there a solution?

What the heck? I've restarted the gimbal *at least* 20 times trying to get it to work, and I did one final test pressing the zoom button downwards while powering up. Now it seems to work!

Did I just stumble on a solution, or was it just pure luck?
11-18 02:16
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Sovdjur1
lvl.1

Sweden
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Sovdjur1 Posted at 11-18 02:16
What the heck? I've restarted the gimbal *at least* 20 times trying to get it to work, and I did one final test pressing the zoom button downwards while powering up. Now it seems to work!

Did I just stumble on a solution, or was it just pure luck?

Dangit! Pure luck. After restarting the gimbal it's back to the state of NOT working properly again
11-18 02:16
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DJI Natalia
Administrator

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Sovdjur1 Posted at 11-18 02:16
Dangit! Pure luck. After restarting the gimbal it's back to the state of NOT working properly again

Hi, there. We are sorry for the inconvenience caused.
May we know if you meet this error as well: "Gimbal Error. Motor Protected. Please resume"
And could you please send us a related video so that we can check the details better and offer you better assistance? You can send it to us via Google Drive or Dropbox.
Thank you very much in advance.
11-18 04:06
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djiuser_WLCi440DF7bc
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Brazil
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Preciso de ajuda, meu Osmo dji 3 está com luz verde piscando assim que liga, então nada faz mais, ele fica todo solto e não funciona, não calibra nada faz.
11-20 04:29
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