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Battery S/N Check and Activation check please
232 4 4-30 18:40
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Steven Young
lvl.1
Flight distance : 179462 ft

Australia
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I have recieved a BNIB Phantom 4 battery. S/N 082ADAV03101TR
Could some one please advise details of this battery. Battery will not charge, physically not damaged.
DOM and confirm battery is new.

Kindly

Steve
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4-30 18:40
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Steve, the battery will need to be mounted in the aircraft and power to activate. There is no activation date in the system. Please charge the battery for over one hour to see if there is any reaction, if not, we recommend to send for the evaluation, please contact your reseller or start a ticket online https://repair.dji.com/repair/index?site=brandsite&from=nav for further assistance.
4-30 19:45
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Steven Young
lvl.1
Flight distance : 179462 ft

Australia
Offline

DJI Mindy Posted at 4-30 19:45
Hi Steve, the battery will need to be mounted in the aircraft and power to activate. There is no activation date in the system. Please charge the battery for over one hour to see if there is any reaction, if not, we recommend to send for the evaluation, please contact your reseller or start a ticket online https://repair.dji.com/repair/index?site=brandsite&from=nav for further assistance.

Hi Mindy,
Is it safe to send a malfunctioning battery like this through the post?
4-30 20:06
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DJI Mindy
Administrator
Flight distance : 7 ft
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Steven Young Posted at 4-30 20:06
Hi Mindy,
Is it safe to send a malfunctioning battery like this through the post?

It is OK to post if the battery was not physically damaged or swollen or leaking.
4-30 20:15
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Steven Young
lvl.1
Flight distance : 179462 ft

Australia
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Wondering if someone from AUS can confirm this. AUSPOST is very specific that individual batteries cannot be posted.
4-30 23:31
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