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Mavic Air battery not charging
4998 15 2020-5-3
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niemer05
lvl.1

United States
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So it's been a few months at least since I've flown my Mavic Air. I have 3 batteries and two of them seem to charge just fine. There was one battery that was left in the drone, and it will not charge now. I put them all on the charging hub at the same time, and two of them charged without issue. When I have the one that won't charge on by itself, the light on the charging hub will go from a red light, to a green light for just a moment, then back to a red light....

Anyone ever have a similar issue? All the batteries and charging hub are official DJI, no third party.
2020-5-3
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DJI Mindy
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Flight distance : 7 ft
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We are sorry to know one of the batteries cannot b charged, did you try to charge it with the charger directly? If it still cannot be charged at all, it could be damaged. You are recommended to send in for evaluation if it is still under warranty period.
To avoid this, we recommend that you discharge the battery to between 40% to 65% and store it in a cool, dry space (at an ambient temperature of 22°C to 28°C) when it is going to be idle for more than ten days. Check the battery’s power every three months and fully charge and discharge it at least once. Please perform this routine maintenance to keep your battery healthy.
2020-5-3
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niemer05
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United States
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I purchased the DJI Care, but, I believe it was in 2018, so I'm sure the battery is no longer covered. I would still be willing to send it in however if that's possible.
2020-5-4
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DJI Mindy
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Flight distance : 7 ft
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niemer05 Posted at 5-4 04:09
I purchased the DJI Care, but, I believe it was in 2018, so I'm sure the battery is no longer covered. I would still be willing to send it in however if that's possible.

If the warranty period has been expired, you will be charged even sending in. In this case, the only course of action that we can recommend is that you use a new battery.
2020-5-4
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niemer05
lvl.1

United States
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I find it crazy that this would kill a battery that was working fine before....
2020-5-5
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DJI Mindy
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Flight distance : 7 ft
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niemer05 Posted at 5-5 03:59
I find it crazy that this would kill a battery that was working fine before....

The battery needs to be taken good care of, please follow the tutorial video below to perform the routine maintenance: https://dl.djicdn.com/downloads/ ... idelines%20v1.0.pdf
2020-5-7
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fans0636df18
New

Germany
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I had a similar problem. My three batteries charged fine after not being used for two months and were fine when I flew my Mavic Air this past weekend. But only one of the three could be re-charged. The other two don't light up. The Mavic Air is still under warranty, but not the batteries. They have only 33 charges on them, and it's hard to imagine that's all I can get out of them. When I contacted customer care today, they said there's nothing that can be done. I should dispose of them properly and buy new ones. What a disappointment!

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2020-5-18
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fans2c99031c
lvl.1

Romania
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I’ve had the same issue just in the past few days. Equally upset about the lack of interest from DJI Support - ‘Just buy another one’ - Luckily I found a solution. I found that putting the battery back in the drone, then pressing the battery check button (whilst it is still in the drone) reactivated a response of one green light (albeit for just a second). I then left it in the charging cradle (along with 2 other batteries which were charging normally). It still didn’t look as though anything was happening (as the other batteries were charged first and it’s supposed to charge the least full battery first). Thankfully, (having left it in the charger overnight) found that it had fully charged. I think that if it is allowed to completely run out, it needs a little ‘prompt charge’ to get it’s internal monitoring going again and, once it realises that it’s completely discharged, gets going as normal. Hope this works for you, it’s worth a try rather than throwing the battery away - especially since DJI seem to have withdrawn supplies of replacement batteries for this model to force you to buy the newer version.
6-18 09:46
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DJI Thor
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Flight distance : 13602 ft
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fans2c99031c Posted at 6-18 09:46
I’ve had the same issue just in the past few days. Equally upset about the lack of interest from DJI Support - ‘Just buy another one’ - Luckily I found a solution. I found that putting the battery back in the drone, then pressing the battery check button (whilst it is still in the drone) reactivated a response of one green light (albeit for just a second). I then left it in the charging cradle (along with 2 other batteries which were charging normally). It still didn’t look as though anything was happening (as the other batteries were charged first and it’s supposed to charge the least full battery first). Thankfully, (having left it in the charger overnight) found that it had fully charged. I think that if it is allowed to completely run out, it needs a little ‘prompt charge’ to get it’s internal monitoring going again and, once it realises that it’s completely discharged, gets going as normal. Hope this works for you, it’s worth a try rather than throwing the battery away - especially since DJI seem to have withdrawn supplies of replacement batteries for this model to force you to buy the newer version.

Hi there, we are sorry for the unpleasant experience caused, and great to know that your battery has been activated. To ensure the battery's health, we suggest that you store it at 40~65% power if you are going to have a long time not using it. Totally discharge and charge the battery at least once every 3 months. Meanwhile, we will give your comment to our related team. Thank you so much for sharing your story with us, we appreciate your feedback.  Here are the tips for maintaining the battery's health. Wish you have a great time on flying.
https://store.dji.com/guides/battery-care-important-think/
6-22 02:15
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djiuser_PvNbA90bKoq7
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United States
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Having the same issues with 3 dead batteries. It looks like Mavic Air 2 is having the same issues so I’ll be waiting to replace until they have a better response. Batteries should not be failing at this rate.
7-7 10:03
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YETO
lvl.1

Australia
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Same problem here - left fully charged for a month - dead and won't charge now.

Must be poor quality batteries. I have never owned a device where the battery fails so quickly,
8-6 00:58
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djiuser_lL2yV9mHq0JY
New

United Kingdom
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djiuser_PvNbA90bKoq7 Posted at 7-7 10:03
Having the same issues with 3 dead batteries. It looks like Mavic Air 2 is having the same issues so I’ll be waiting to replace until they have a better response. Batteries should not be failing at this rate.

I think that DJI should be replacing these batteries. I bought a flymore combo over a year ago whilst I was working and could afford to buy one before I retired. Unfortunately I was unable to find time to use it. Now that I am retired I finally got time to use it, but now cannot do very much as 2 of the brand new never used batteries won’t charge. I went to support and all they could tell me was to buy new batteries that are unavailable as they were over a year old and out of warranty. I have never had this problem with rechargeable batteries before with any other manufacturer. The support they give with these batteries is absolutely scandalous!, especially with how much they cost. I think someone should bring a class action against them! I believe that as they are ‘intelligent’ batteries that DJI have most probably programmed these batteries to have a short life as Apple did with their IPhone batteries. I would certainly not recommend anyone to buy from them with such abysmal after sales support, especially as they cost so much to purchase in the first place and from the complaints in this forum! I feel that I have just chucked over £880 down the toilet on a product that to me seems absolutely useless because I can’t now use it.
9-24 13:40
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piciul
lvl.1

Romania
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Hi, I have a battery that no longer wants to charge, but mine does not charge after I flew the drone close to complete battery depletion, I specify that I stopped the drone button and at home did not want to turn on the charger.
Can you provide me with a wiring diagram with battery pins?
9-24 19:04
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sherrynewuser20
lvl.1

United States
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Hello! I have two batteries that will not charge or power on. I purchased them used, and was taken by the seller. Now I just want to know where I can buy replacement batteries. I have the Mavic Air Model U11X. I would love it if someone could point me in the direction of replacement batteries? I have been searching all day and have not been able to find anything.
10-10 06:59
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jrandom
lvl.1
Flight distance : 21532 ft
United States
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For as expensive as these "intelligent" batteries are the failure rate is completely unacceptable. I have almost ten year old deWalt lithium-ion tool batteries that are used & abused still holding strong and cost much less.
12-1 09:51
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jrandom
lvl.1
Flight distance : 21532 ft
United States
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To top it off it seems DJI no longer sells Mavic Air Gen1 batteries? If they do can someone recommend where or a reputable seller, please?
12-1 09:52
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