Darren The King
lvl.1
United States
Offline
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I have been a long time customer of DJI. I have owned every drone DJI has made. I would like to stand by them as my vendor of choice, however my patience is quickly running out. My last purchase was the DJI Mavic Pro. I have had multiple issues with a random message "Gimbal Overload" the aircraft has never been crashed, dropped, gotten wet, or anything. however when I first reported it 2 days after the manufactures warranty was expired I was told "I'm sorry your Aircraft is not covered any longer. I was given some options for DJI Authorized service centers, to replace the Gimbal Ribbon. $375.00 later i received my Mavic Pro back and was very excited to film video again, however when i unpacked it, charged the batteries, and immediately after powering on, I heard the unmistakable clunking clunk as the gimbal tried to calibrate. and of course the same error pops up asking me to ensure the gimbal clamp has been removed. i was almost physically ill. upon calling the DJI recommended repair facility back i was told, that the Gimbal tape was not the issue, it was however a faulty Gimbal, and tha would need to be replaced.
Keep in mind I am to be a guest photographer at a convention in Dubai and I need my Drone. rather than wait until June 6th for the new Gimbal to come in, I opted to purchase yet another Drone from the DJI Website. This time i bought the new DJI Mavic Air 2 (with Fly More Package). i figured i purchased it in plenty of time for our Gala in Dubai. however to my surprise this morning I was told by the online chat Agent "Sorry its first come First Serve" you might get it before the 15th i told her I was just going to cancel my order because I have to fly out this Friday. I was happy to pay for expedited shipping, bur once again she told me that "You are failing to understand" First Come First Serve.
I would truly hope that when DJI sees a client returning to do more business with them, and spending another $1000+ that there might be some sort of considerations made.
Skydio is my next option. im sorry i dont like the sounds of it, however im in a terrible bind, and hoping someone can assist a long time customer.
My whole point to to this post is that DJI is making an amazing amount of money from its consumer division I would hope that as they continue to grow, they would remember how they got to where they are, and stand behind the product just a little bit. 2 days after my warranty expires im told basically im SOL
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