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Dji care refresh fee
502 9 5-5 13:31
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djiuser_4FIi1Gu4V5qb
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I received my invoice for my service repair and it says i need to pay the 40 dollar refresh fee for replacement. How do i pay the fee? Cnt find an option to pay now.. plz help
5-5 13:31
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djiuser_4FIi1Gu4V5qb
lvl.1
United States
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Fyi

CAS-4234780-Q3T8N6
5-5 13:35
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djiuser_4FIi1Gu4V5qb
lvl.1
United States
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My CAS-4234780-Q3T8N6
5-5 13:37
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DJI Natalia
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Hi there, sorry for the inconvenience. I have checked your case, the quotation has been sent to you via email, there should be a button to finish the payment, kindly please check it. If there is any further issue, please PM me a screenshot of the quotation that you received, I'd like to help you confirm and provide further assistance.
5-5 22:24
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djiuser_4FIi1Gu4V5qb
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United States
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Never received trhat email
5-6 02:00
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DJI Natalia
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djiuser_4FIi1Gu4V5qb Posted at 5-6 02:00
Never received trhat email

Hi there, you mentioned that you have received the email in your first post " I received my invoice for my service repair and it says I need to pay the 40 dollars", there should be a button under the digital 40 to click to finish the payment. If you didn't find it, please try to change a browser to open the invoice, at the same time, please provide us with a screenshot, we'll help to check and provide further assistance. Thanks.
5-6 04:56
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djiuser_4FIi1Gu4V5qb
lvl.1
United States
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This is my invoice.. still dnt see a button.. is it attached to a new email,?
Screenshot_20200506-123213_Gmail.jpg
5-6 08:34
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djiuser_4FIi1Gu4V5qb
lvl.1
United States
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Hello?  I've went through all emails.. no pay button
5-6 10:44
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djiuser_4FIi1Gu4V5qb
lvl.1
United States
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I got it thank you
5-7 01:32
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DJI Natalia
Administrator

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Hi there, sorry for the late response. You have found the payment button, right? I checked your case, the payment has been finished, I'm glad to know that you have solved the issue. If there is any further assistance needed, please feel free to let me know.
5-7 02:27
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