Please select Into the mobile phone version | Continue to access the computer ver.
DJI Care Replacement - "New" Osmo won’t activate
227 7 5-9 12:45
Uploading and Loding Picture ...(0/1)
o(^-^)o
Matman
Second Officer
Flight distance : 644669 ft
United States
Offline

I guess this is fairly common, so now instead of shipping and receiving one unit I'm warrantying them in pairs. When I explained all of my troubleshooting steps they admitted it would also need to be returned. Pretty wild, but not complaining since it's covered, Hope the 3rd one isn't a dud.
5-9 12:45
Use props
DJI Natalia
Administrator

Offline

Hi Matman, I'm so sorry to hear about the difficulties that you encountered. I have tried but unable to get your case number via your forum account, if you have sent it in again, please let me know your case number, I'd like to help you keep an eye on it. Should there anything else I can assist you with, please feel free to let me know.
5-9 19:02
Use props
Matman
Second Officer
Flight distance : 644669 ft
United States
Offline

Thanks Natalia, Here’s the original case CAS-4179844-R6R5C8, and here’s the second CAS-4280320-Y0T1L4.
5-10 05:18
Use props
DJI Natalia
Administrator

Offline

Matman Posted at 5-10 05:18
Thanks Natalia, Here’s the original case CAS-4179844-R6R5C8, and here’s the second CAS-4280320-Y0T1L4.

You're welcome. Please don't worry, our team will follow up on your case after receiving your package. If there is any further assistance needed, please feel free to let me know.
5-11 04:20
Use props
Matman
Second Officer
Flight distance : 644669 ft
United States
Offline

Shipping today, thanks DJI Natalia
5-11 08:50
Use props
Matman
Second Officer
Flight distance : 644669 ft
United States
Offline

Arrived today at DJI repair center at 12:57PM, @DJI Natalia
5-13 12:54
Use props
DJI Natalia
Administrator

Offline

Matman Posted at 5-13 12:54
Arrived today at DJI repair center at 12:57PM, @DJI Natalia

Hi Matman, thanks for your update, I'll help to keep an eye on your case.
5-13 20:02
Use props
Matman
Second Officer
Flight distance : 644669 ft
United States
Offline

Replacement arrived today and so far so good! Activated straight away..

Very happy w/DJI care service so I renewed it!

Thanks DJI,
5-18 17:39
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules