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Help! Will DJI repair my Firmware-bricked X5 during covid?
230 3 5-9 15:39
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mellowest
lvl.1
Flight distance : 34213 ft
United States
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I ran the latest firmware updates on my Inspire 1 Pro. At ~15 minutes, the update went to a solid tone and a solid red light.   
It was the first update I had run and the instructions in the release notes made no mention of checking the SD card success message, or even the indicators that note the update was complete. At the time, I believed it was indicating that it was finished and I powered on the remote controller to verify the new firmware settings.


I updated the controller and received an error that the aircraft firmware update failed. At this point, I noticed the "No Image Transmission Signal" error.  
After checking the logs, I discovered that I am receiving "device not recognized" on code lines 800 and 1500. Obviously, this has been discussed at length and after spending the day working through every suggestion online, it's clear that this annoying issue will not be rectified without DJI support.

So: I filled out a RMA request. Interestingly, I received an email stating that repair operations have been delayed or suspended in the wake of the Shelter in Place order.  Is there any chance I'll be able to get this serviced in the timely manner?

Also, one thing I can't confirm: Will replacing this X5 with a new one solve the issue?

Finally for anyone who's interested, here's the logs from the latest install attempt:   

[00007617]========== 2020.05.09 15:17:00. boot(15) ============
[00007678]Packet [C:\WM610_FC550_FW_V01.11.01.50.bin] detected, card sn [0x03593941].
[00007730]Packet upgrade start...

[00007795]Packet checking...
[00007854]Packet vlink 01.11.0150 <-> 01.11.0150.
[00007911]Record vlink 01.08.0100 <-> 01.04.0070 (flow = 0).
[00007969]Done.

[00008022]Version checking[1]...
[00008090][04 00][00] v1.31.1.67 -> v1.31.1.67
[00020659][08 00][00] device not detected.
[00020707][01 00][00] v1.29.5379 -> v1.29.5379
[00020763][01 01][00] v1.29.5379 -> v1.29.5379
[00020827][01 04][00] v0.5.5085 -> v0.5.5085
[00020913][03 05][00] v34.1.0.5 -> v34.1.0.5
[00021013][03 06][00] v2.4.20.50 -> v2.4.20.50
[00021113][05 00][00] v3.0.6.2 -> v3.0.6.2
[00021197][09 00][00] v5.0.0.0 -> v5.0.0.0
[00021273][11 00][00] v3.10.0.0 -> v3.9.0.0
[00021372][12 00][00] v1.11.0.0 -> v1.11.0.0
[00021473][12 01][00] v1.11.0.0 -> v1.11.0.0
[00021572][12 02][00] v1.11.0.0 -> v1.11.0.0
[00021673][12 03][00] v1.11.0.0 -> v1.11.0.0
[00034234][15 00][00] device not detected.
[00034313][17 00][00] v1.1.0.8 -> v1.1.0.8
[00036932][17 01][00] v2.0.1.6 -> v2.0.1.6
[00037011][19 00][00] v1.0.8.96 -> v1.0.8.96
[00039063]Packet upgrade failed at version checking.

And, SD Card text file results:
========== 2020.05.09 15:17:00 =====================
Packet: WM610_FC550_FW_V01.11.01.50.bin
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.




5-9 15:39
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DJI Natalia
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Hi mellowest, I'm sorry to hear about the issue with your drone. I have managed to get your ticket number via your forum account, it has been forwarded to the related team to follow up, please be patient to wait for the update. Should there any further assistance needed, please feel free to let me know.
5-9 17:57
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mellowest
lvl.1
Flight distance : 34213 ft
United States
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DJI Natalia Posted at 5-9 17:57
Hi mellowest, I'm sorry to hear about the issue with your drone. I have managed to get your ticket number via your forum account, it has been forwarded to the related team to follow up, please be patient to wait for the update. Should there any further assistance needed, please feel free to let me know.

Hey @DJINatalia, thanks for looking into that ticket for me and passing it along to the support team. I'll hang tight for a reply!
5-10 05:51
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DJI Natalia
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mellowest Posted at 5-10 05:51
Hey @DJINatalia, thanks for looking into that ticket for me and passing it along to the support team. I'll hang tight for a reply!

You're welcome. I will help you keep an eye on it, if there is anything else I can assist you with, please feel free to let me know.
5-11 01:33
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