I've searched online, in the forums, and on Youtube and I'm having no luck finding a solution for why my Crystal Sky won't recognize my Mavic 2 Enterprise Dual. The CS firmware is updated, the firmware in the RC1A controller is current, and the drone firmware are all current. When I connect my controller using the USB port at the bottom of the controller to the USB-C port at the bottom of the CS, I cannot get the CS to recognize the drone or communicate with it. I've used the cable it that came with my FlyMore package, I've bought a new USB-to-USB-C cable, I've tried using the other ports on the side of the controller and the side of the CS (with different cables) and nothing. However, when I use the Micro-USB port on the side of the controller with my iPhone, it works fine. I factory reset the CS and reloaded DGI Pilot on it and still nothing. I'm at a loss for what to do next short of calling DJI support. BTW, everything worked fine until a few days ago. I didn't change a thing except to purchase that new shorter cable. The long cable I had kept falling out of the port on the bottom of the CS so I purchased a 6" cable to help resolve that issue.

Does anyone have a specific link to a site that can help me troubleshoot this or maybe a YouTube video? Or can you give me some tips what to look for?

Thanks in Advance.
Charlie

I've searched online, in the forums, and on Youtube and I'm having no luck finding a solution for why my Crystal Sky won't recognize my Mavic 2 Enterprise Dual. The CS firmware is updated, the firmware in the RC1A controller is current, and the drone firmware are all current. When I connect my controller using the USB port at the bottom of the controller to the USB-C port at the bottom of the CS, I cannot get the CS to recognize the drone or communicate with it. I've used the cable it that came with my FlyMore package, I've bought a new USB-to-USB-C cable, I've tried using the other ports on the side of the controller and the side of the CS (with different cables) and nothing. However, when I use the Micro-USB port on the side of the controller with my iPhone, it works fine. I factory reset the CS and reloaded DGI Pilot on it and still nothing. I'm at a loss for what to do next short of calling DJI support. BTW, everything worked fine until a few days ago. I didn't change a thing except to purchase that new shorter cable. The long cable I had kept falling out of the port on the bottom of the CS so I purchased a 6" cable to help resolve that issue.

Does anyone have a specific link to a site that can help me troubleshoot this or maybe a YouTube video? Or can you give me some tips what to look for?

Thanks in Advance.
Charlie