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Your New Mavic Air 2 Battery Won't Charge and Cannot be Powered on?
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23935 89 5-10 18:13
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DJI Support
DJI team
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DJI's New Mavic Air 2 has been released. Are you ready to up your creative game with this new drone? However, we noticed that some users have reported that after receiving their long-awaited Mavic Air 2 Fly More Combo, they used the battery charging hub to activate the batteries after unboxing! But they realized that the indicator on the battery charging hub was solid red, and then one of the batteries cannot be turned on, or it can be powered on but not charged.

What's wrong with it? What can I do? Should I send back the battery?

Don’t worry! We have asked our R&D engineers, and here is their answer:

To ensure transportation safety, Mavic Air 2 batteries are set to Sleep mode before shipping. Simply connect the battery with the battery charger by following the instructions in the Quick Start Guide or User Manual to activate the battery and fully charge it, then begin using it.

Scenario 1:
When using the battery charging hub to make the battery wake up from Hibernate status, the battery does not wake up and cannot be charged, and the indicator on the battery charging hub is solid red.

Solution:
Charge the battery with the battery charger to wake up the battery.
1.png
Scenario 2:
After the battery wakes up from Sleep mode by using the battery charging hub, the battery can then be turned on, but it cannot be charged, and the indicator on the battery charging hub is solid red. Then, when the battery is inserted into the aircraft and powered on, the app will prompt that there is a battery communication error.

Solution: (This issue is also easy to solve.)
  • Mount the battery to the aircraft. Power it on and wait for at least 3 minutes.
  • Then, turn off the battery, remove the battery from the aircraft, and leave it idle for more than 3 minutes.
  • Insert the battery into the battery charger for charging. Then the battery can be charged normally.
  • If the battery level is sufficient when the battery is powered on and inserted into the aircraft, update the battery firmware to the latest version. This can also fix the issue.

When the battery wakes up normally, you can now use the battery charging hub or the battery charger to charge the battery!

We hope this can help you. If you have any other questions during use, please feel free to contact us.

Thank you for supporting DJI! Enjoy your flight with the Mavic Air 2.




5-10 18:13
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djiuser_IstTJHi4z1Cn
New
United States
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1 out of the 3 batteries that came in my FlyMore combo will not charge, or power on. Solution 1 as shown above does nothing.
5-11 19:56
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Blellow
First Officer
Flight distance : 543173 ft
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United States
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It worked for me.
5-12 11:42
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Shantok
Second Officer
Flight distance : 545932 ft
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United States
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Mine charged fine on the 3 port charger.
5-12 16:50
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Lysak2003
Captain
Flight distance : 500052 ft
Ukraine
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Interesting info...
5-13 06:14
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djiuser_G6ThmSFxyGfT
lvl.1

United States
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djiuser_IstTJHi4z1Cn Posted at 5-11 19:56
1 out of the 3 batteries that came in my FlyMore combo will not charge, or power on. Solution 1 as shown above does nothing.

I have the exact same issue. 1 of the 3 batteries won't even turn on or anything.
5-13 16:50
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Mammuto
lvl.1
United States
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I think the hub will charge 1 by 1
5-13 17:59
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SectorDrone
First Officer
Flight distance : 919751 ft
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India
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All batteries 3x charges no problem....   straight from the box..
5-13 22:54
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djiuser_ano39CZUUk2J
lvl.1

United States
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1 of my batteries only charges with without the hub, when i put it in the mavic air 2 i get battery communication malfunction 110007
5-14 13:02
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BiggCStylez
lvl.1
Flight distance : 534088 ft
United States
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Same as above. One of the 3 batteries will not charge, either on the hub, or on the charger straightaway. Please help.
5-14 13:19
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fansd704ca37
lvl.1
Flight distance : 143451 ft
United States
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One of the 3 batteries I got from the FlyMore pack is also doing this. Wont charge or power on when on charger directly... I don't even see how firmware can fix something that wont charge..
5-14 14:00
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fans3360a453
lvl.2
Flight distance : 15564 ft
United States
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Will mavic air 2 support smart capture and hand gestures in the future?
5-14 14:23
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atort13mac.com
lvl.2
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United States
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djiuser_IstTJHi4z1Cn Posted at 5-11 19:56
1 out of the 3 batteries that came in my FlyMore combo will not charge, or power on. Solution 1 as shown above does nothing.  I made this video about it too and this is what the battery is doing now.  

Me neither!  I have 2 working and 1 bricked and really annoying.  This is what I am getting when attempting to fly with it.  
5-14 16:02
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djicheaha
First Officer
Flight distance : 1643566 ft
United States
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I think one of my batteries is "bricked". I get the warning "battery communication malfunction" and also the top battery light flashes. I did the single charge as instructed. Any thoughts, DJI?
Quick follow-up:
I searched around and found this youtube: Something you may wish to consider, at your own risk?
I gave it a try and it works, for me. It is an easy 3 minute on (while flashing) in drone (with latest firmware), set battery aside "off" for 3 minutes and then single charge to full. All four lights are now on and the battery is "woke". Also tested in the MA2, no warning signal. I am ready to fly in the morning. Wish you well.

5-14 16:30
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djiuser_E86uWzISRO8q
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United States
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I had same issue, I just charged the one battery directly to the charger and not on the hub and it charged it to full. Hope this helps.
5-14 18:14
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Eleox87
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United States
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BiggCStylez Posted at 5-14 13:19
Same as above. One of the 3 batteries will not charge, either on the hub, or on the charger straightaway. Please help.

I am having the same issue. All three batteries were able to charge independently but when I connect the power cable to the hub, I get no light indicator at all. Based on what I am reading, it seems that when you connect the power to the hub, (i am not sure if regardless of having batteries connected or not) there is supposed to be a red light indicator that should come on. In my case, no lights come up at all with or without batteries connected.
5-15 04:53
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rzepa
lvl.2
Flight distance : 624049 ft
Poland
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I have exactly the same problem with one of my battery but I try everything above but it won't even turn on or anything. No light on battery with single charge and yellow led while on hub... will have to contact support
5-15 13:30
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aotearoa
lvl.1
United States
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I m glad I found this page.

Got Mavic Air 2 Fly More Combo and the ONLY battery charging off the battery hub  was the one inserted into the Mavic. I guess it had enough juice off the assembly line or something

The other 2 spares in box wont charge when placed on the battery hub. When I put them on the battery port, the lights blink green on battery momentarily for like 5 times or so and then go blank. The charging port light does not light up green and remains red. So I plugged one of the spare batteries directly to charger and it is currently indicating it is charging. Green lights blink on the battery indicating charge up. Will see how it goes.

It seems the spares are not able to juice up from the battery hub due to being depleted to such a large degree and need to be plugged directly to charger which appears to provide more juice that route vs when on the battery hub. DJI should put some verbiage on this scenario in their manual. They dropped the ball on this
5-15 18:11
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embe71
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Flight distance : 3353 ft
Germany
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aotearoa Posted at 5-15 18:11
I m glad I found this page.

Got Mavic Air 2 Fly More Combo and the ONLY battery charging off the battery hub  was the one inserted into the Mavic. I guess it had enough juice off the assembly line or something

The hub charges only one batterie at once and starts with the one most charged...
5-15 19:49
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Mr. Motta
Second Officer
Flight distance : 221906 ft
United States
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aotearoa Posted at 5-15 18:11
I m glad I found this page.

Got Mavic Air 2 Fly More Combo and the ONLY battery charging off the battery hub  was the one inserted into the Mavic. I guess it had enough juice off the assembly line or something

They should have been shipped completely empty. Mine were.
5-15 21:45
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Mr. Motta
Second Officer
Flight distance : 221906 ft
United States
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aotearoa Posted at 5-15 18:11
I m glad I found this page.

Got Mavic Air 2 Fly More Combo and the ONLY battery charging off the battery hub  was the one inserted into the Mavic. I guess it had enough juice off the assembly line or something

I charged mine one at a time. Took awhile. Better safe than sorry I suppose. No problems at all.
5-15 21:47
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brusa69
lvl.2
Flight distance : 691568 ft
Italy
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I have a question ...
do we have to charge every battery one at a time without using the hub everytime they go to storage mode?
Or this is only needed the 1st time when they arrive from the plant?
Thanks!
5-16 01:01
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embe71
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Flight distance : 3353 ft
Germany
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brusa69 Posted at 5-16 01:01
I have a question ...
do we have to charge every battery one at a time without using the hub everytime they go to storage mode?
Or this is only needed the 1st time when they arrive from the plant?

Only the first time: Make sure you insert every battery in the drone and turn it on first after charging before charging it the first time in the hub.
5-16 02:24
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Smashey1
Second Officer
Flight distance : 126302 ft
Ireland
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Thank you- I charged my batteries individually first an seemed to have avoided any problems.
5-16 07:03
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Speedbird1
lvl.4
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United Kingdom
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embe71 Posted at 5-15 19:49
The hub charges only one batterie at once and starts with the one most charged...

I tend to agree with you on that. I put all three into the hub before powering on and maybe coincidentaly the one furthest away from the power in point, which happens to be also the one loaded in the drone started to charge first, then the next and then the final one. What i did notice was that it seemed to take ages to charge all of them initially.
All three of mine have charged ok or so it appears.
I have only so far flown with battery 1 as time ran out for me (other things to do)  and the battery seems to last forever.
5-16 07:40
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MavicCC
lvl.1
Flight distance : 23724 ft
United Kingdom
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Charged mine singly one at a time using the standard charger, not the 3way charger as I’d seen this issue mentioned in YouTube videos prior to receiving my Air2 thank fully.
5-16 09:48
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fans8eff9ddc
lvl.1

United Kingdom
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I am getting a different scenario, just got the drone yesterday charged all 3 batteries up with the HUB and I get battery installation error code 30068 is there a fix?
5-16 13:28
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fans8eff9ddc
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United Kingdom
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atort13mac.com Posted at 5-14 16:02
Me neither!  I have 2 working and 1 bricked and really annoying.  This is what I am getting when attempting to fly with it.  [view_image]

similar issue for me , all 3 charged with the multi charger for the first time getting an error code 30068 battery installation error
5-16 13:37
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BNeal
lvl.4
United States
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I must have lucked-out. Unboxed, slapped all 3 on the hub, and they individually charged one at a time. All batteries are showing full charge.
5-17 12:46
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djiuser_YJH1MzWc32ba
lvl.1

Croatia
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Mine cant even start! Coz of activation problem! Now i have brick worth 1300 euros!!!! Waited for 3 weeks, and now wont even start up
5-17 14:09
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embe71
lvl.2
Flight distance : 3353 ft
Germany
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djiuser_YJH1MzWc32ba Posted at 5-17 14:09
Mine cant even start! Coz of activation problem! Now i have brick worth 1300 euros!!!! Waited for 3 weeks, and now wont even start up

This has nothing to do with the topic here though.
5-17 20:06
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Rashed
lvl.2
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Dji assistance 2 for mavic will correct the batteries error its work for me perfectly
5-18 01:52
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dronespilot
Captain
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I am glad I read this first. I charged all of them individually and they're working fine.
5-18 03:41
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fede.bill92
lvl.1
Italy
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One of my batteries is dead! It doesn't turn on! How can i fix it?
5-18 05:48
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marekmk7
lvl.2
New Zealand
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same issue.
took it back to DJI auk and they had to to a battery software update, now all ok
5-18 11:12
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fanse8abc5f0
lvl.1
Italy
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marekmk7 Posted at 5-18 11:12
same issue.
took it back to DJI auk and they had to to a battery software update, now all ok

sorry can u explain me better ? what did u do?
5-18 11:28
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djiuser_56PInEDI8AjT
lvl.1

Belgium
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I am getting battery installed incorrectly error on all batteries 30068, the fix doesnt seem to be working...
5-19 04:29
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dsafafa
lvl.1

United States
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<hello>"'hello'"
5-19 07:42
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dsafafa
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United States
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<hello>"'hello'"
5-19 07:42
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jpvalery
lvl.1
Flight distance : 509872 ft
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Canada
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Getting the 30068 error as well on 2 batteries. Trying the 3 minutes advice.

Worth noting: I was able to start the drone motors without the app launched by using the kill switch joystick movement, but once I started the app, it didn’t work anymore.
5-19 20:08
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