Dron-e
First Officer
Flight distance : 3542379 ft
Italy
Offline
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[size=13.3333px]Another repair request, another missing drone.
[size=13.3333px]As a DJI reseller we help our customers get through every step necessary to get their defective drones replaced by DJI.
[size=13.3333px]Once again, we shipped 2 drones to the European Repair center for warranty issues as requested by DJI.
[size=13.3333px]Once again, and this is like the 5th time, one of the two drones (again, both of them were in the SAME box) got lost.
[size=13.3333px]Each drone had its own CAS label.
[size=13.3333px]Drone n.1, a Phantom 4 Pro Obsidian ([size=13.3333px]CAS-4205822-P7H9X3)[size=13.3333px], got received on the 7th of may. This drone has been replaced by DJI after a crash some months ago, and now its camera is not working. It was recognized as a warranty issue and replaced, and will be delivered next week.
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[size=13.3333px][size=13.3333px]Drone n.2, a Mavic 2 Pro ([size=13.3333px]CAS-4204500-R8J9K1[size=13.3333px]), never got received. Once again, same shipment, same box.
[size=13.3333px]We are paying ourselves for every shipment, as DJI doesn't offer shipping labels anymore and as our customer are not supposed to pay more than what they already paid just to have the working drone that they bought.
[size=13.3333px]Nonetheless, they are mostly Professional users, and they are forced to postpone/cancel jobs because of this kind of delays.
[size=13.3333px]This is unacceptable by the OFFICIAL DJI REPAIR CENTER
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