Hey DJI,

could you please activate my bird?

here is the case no:

2764018

I want to go flying this weekend...
I purchased from Amazon but I could not activate it.
I sent you the invoice and the serialnumber.

so PLEASE!!!!
Regards
Marcus

Same issue but I bought directly from DJI Store.

djiuser_xFKGNIerla99 Posted at 5-15 08:32
Same issue but I bought directly from DJI Store.

Please  drop a note when they fix it....why does this take so long....
Is it possible that someone can take a look at it before the weekend is over....

i got the error code 0xffe when i try to activate my new air 2, any tips?

Have you try activating the drone with the DJI Assistant for MAvic Air 2 ? If not try to activate it using your phone connected to your cellular network LTE.

I just Google'd that error and it seems that the serial number might have been reported as stolen during transportation:

https://forum.dji.com/thread-159688-1-1.html

MisterFrag Posted at 5-15 10:30
I just Google'd that error and it seems that the serial number might have been reported as stolen during transportation:

https://forum.dji.com/thread-159688-1-1.html

I think they’re lying about the stolen drone bit. This drone is brand new, I bought from B&H, an authorized retailer, I have this problem. They’re saying the drone was stolen to take blame off them.

djiuser_xFKGNIerla99 Posted at 5-15 08:32
Same issue but I bought directly from DJI Store.

When did you try to activate? I’ve got the same issue. Seems that maybe the issue only started today at like 10am est or so.

I have got this same issue :/

Mavic Air 2

Same problem here. Bought from BH and can't activate the drone. And I'm leaving on a trip in the morning which was the primary reason to buy the drone.

Same problem. Mavic Air 2

djiuser_0DXp0rq7uSag Posted at 5-15 14:30
Same problem. Mavic Air 2

Where’d you buy it

djiuser_7EtGazKdEVn4 Posted at 5-15 14:04
Same problem here. Bought from BH and can't activate the drone. And I'm leaving on a trip in the morning which was the primary reason to buy the drone.

Where did you buy it

fansa497f59d Posted at 5-15 15:35
Where did you buy it

BH Photo Video

djiuser_7EtGazKdEVn4 Posted at 5-15 15:44
BH Photo Video

This might be an issue with B&H’s stock. Perhaps DJI didn’t record the SN of their batch. Seems like everyone with this issue got them from B&H

Just got off online chat with DJI. They could not determine the problem and said my options were an exchange/refund with BHphoto or send it to DJI for a diagnosis. I specifically asked if this could be an issue with BH's stock, but they said it was a random issue.
Already started the exchange with BH. Then I'll need to have DJI move my DJI Care to the new drone.
Horrible experience for my first ever drone purchase. And even worse by not having it available for footage of my fishing vacation with my son and elderly father.

fansa497f59d Posted at 5-15 15:49
This might be an issue with B&H’s stock. Perhaps DJI didn’t record the SN of their batch. Seems like everyone with this issue got them from B&H

There are people that got them from Amazon and the DJI Store that are having the same issue.

I have the same issue with my Mavic Air 2 that I just tried to activate for the first time - but with error code OXFFE. I contacted customer support chat and after about 2 hours I finally got a rep. They took my serial number and asked for the error code. He couldn’t figure out the problem and offered a return/replacement. They are mailing me a shipping label in 2 business days and said I can expect the replacement transaction to take 2-3 more business days to complete after that. This does not include the shipping time back and forth. This sucks!!! ...I waited 2 weeks to get it after ordering 5 minutes after it was released and now it looks like it will be another 2 weeks at least to get one that hopefully works. Not a good way to start a relationship with a new customer DJI.

I have the same issue with my Mavic Air 2 that I just tried to activate for the first time - but with error code OXFFE. I contacted customer support chat and after about 2 hours I finally got a rep. They took my serial number and asked for the error code. He couldn’t figure out the problem and offered a return/replacement. They are mailing me a shipping label in 2 business days and said I can expect the replacement transaction to take 2-3 more business days to complete after that. This does not include the shipping time back and forth. This sucks!!! ...I waited 2 weeks to get it after ordering 5 minutes after it was released and now it looks like it will be another 2 weeks at least to get one that hopefully works. Not a good way to start a relationship with a new customer DJI.

No support so far....thank you for nothing DJI... I will send the product back to Amazon...24 hrs no reaction... great job

I have been speaking to DJI Facebook support for the last hour - they said they need 24 - 48 hours to get back to me as they have to pass on to somebody else on a case by case basis.

To make things even better - I have this issue too: https://forum.dji.com/forum.php?mod=viewthread&tid=214934

Refund requires me to email support with a 24 - 48 hour response time.

It's quicker for me to go to Argos and pick a new one up after 4pm and try again, just hope that I actually get a refund...

Hi all, if you have the same error, please reply to my post with your serial number, or contact our support team www.dji.com/support for further confirmation, we will help further, thank you.

Hi Marcus, please accept our sincere apologies for the troubles with the activation, we have detected an abnormal activation of your aircraft and unfortunately, it cannot be solved remotely. It is recommended to contact your reseller or DJI support www.dji.com/support for the replacement service, sorry for the inconvenience caused.

DJI Mindy Posted at 5-16 04:10
Hi Marcus, please accept our sincere apologies for the troubles with the activation, we have detected an abnormal activation of your aircraft and unfortunately, it cannot be solved remotely. It is recommended to contact your reseller or DJI support www.dji.com/support for the replacement service, sorry for the inconvenience caused.

One answer is: we need sn and invoice.... The other answer is we cannot help remotely.... I will return the device and I do not want to waste my time any longer...

Same here

I’d urge everyone to contact news sites that report on DJI/drones and explain the issue and DJI’s refusal to explain the problem and give a solution. That will put pressure on them to fix their damn servers...

DJI Mindy Posted at 5-16 04:09
Hi all, if you have same error, please contact our support team www.dji.com/support or reply to my post with your serial number, we will help further, thank you.

Hello. I am having the same activation error as the original post described.
"Device activation prohibited. Contact DJI Support for assistance (1112)"

fansef10dd65 Posted at 5-16 11:24
Hello. I am having the same activation error as the original post described.
"Device activation prohibited. Contact DJI Support for assistance (1112)"

SN: 3N3BH4K002005W

I buy it at Conrad... Same Error - 1112

Mavic Air 2 SN 3N3BH4L00202GW ERROR CODE 0XFFE PLEASE HELP!

Same issue here. Purchased Flymore through BestBuy online.

Same error: 0XFFE

S/N 3N3BH4A00201AV

Flymore

Any chance their activation servers are down?

I'm getting the same issue, new Mavic air 2 from drone nerds (authorized seller) . I have to believe the servers are down or something, there are too many of us getting these activation errors. I'm trying to activate on Android, error 1112.

DJI Mindy Posted at 5-16 04:09
Hi all, if you have same error, please contact our support team www.dji.com/support or reply to my post with your serial number, we will help further, thank you.

Hi Mindy.
Any progress or suggestions regading the 0xffe issue which I notified yesterday. I really don’t think this is a hardware fault with the drone. I have updated firmware using DJI Fly and also DJI Assistant 2 with no difference to the outcome. My serial no. Is 1WNBH4F00201VM.
Really getting so fed up with this.

That sucks. Guess I got lucky.  Not problems at all with my drone.

I have same problem with my Air 2 just got it today from (Curry PC World) based in UK. I contacted the DJI support team on facebook and they told me to get a replacement ;/

me too!!

I bought it from Taiwan and I didn't expect to be able to fly.

I think this is a very serious mistake.

I am having the same issue: cannot activate.  Serial Number 3N3BH5300202U4  Order # 0014983781015  Mavic Air 2 Fly More Combo and DJI Care Refresh purchased on 4/28/2020

DJI Mindy Posted at 5-16 04:09
Hi all, if you have same error, please contact our support team www.dji.com/support or reply to my post with your serial number, we will help further, thank you.

Mindy is there anyway to get my drone activated ? I bought it from Amazon and have the serial # 3N3BH4A00200Z4 My DJI Account is linked to my email solution7@me.com

DJI Mindy Posted at 5-16 04:09
Hi all, if you have same error, please contact our support team www.dji.com/support or reply to my post with your serial number, we will help further, thank you.

I am receiving the same error trying to activate on an android phone.
Serial# 3N3BH4Q002003Y