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Activation Error
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1258 50 5-15 18:55
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fansa497f59d
lvl.2
Flight distance : 31647 ft
United States
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I have a brand new Mavic Air 2 I got from B&H Photo (an authorized dealer). Serial Number: 3N3BH4A00201KW. The drone won't activate; I get an activation failed error. Many other people have reported this issue on DJI forums today. I want to fly my drone. Can you manually activate it from your end?
5-15 18:55
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fansa497f59d
lvl.2
Flight distance : 31647 ft
United States
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5-15 18:58
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DJI Mindy
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Flight distance : 7 ft
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Hi there, please accept our sincere apologies for the troubles with the activation, we have detected an abnormal activation of your aircraft and it cannot be solved remotely. It is recommended to contact B&H or DJI support www.dji.com/support for the replacement service, sorry again for the inconvenience caused.
5-15 19:37
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fansa497f59d
lvl.2
Flight distance : 31647 ft
United States
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DJI Mindy Posted at 5-15 19:37
Hi there, please accept our sincere apologies for the troubles with the activation, we have detected an abnormal activation of your aircraft and it cannot be solved remotely. It is recommended to contact B&H or DJI support www.dji.com/support for the replacement service, sorry again for the inconvenience caused.

So this has nothing to do with not having the serial numbers in your system? There is no way to add this serial number? I've seen you reply in other threads after contacting the engineers and having them solve activation issues for individual people.

Could you go more in depth with what the error is and why it exists?
5-15 19:58
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DJI Mindy
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fansa497f59d Posted at 5-15 19:58
So this has nothing to do with not having the serial numbers in your system? There is no way to add this serial number? I've seen you reply in other threads after contacting the engineers and having them solve activation issues for individual people.

Could you go more in depth with what the error is and why it exists?

That is a different problem, we apologize for that, your drone needs to be sent back, please follow my post above to contact your reseller or DJI Support for further assistance. Thank you.
5-15 20:09
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fansa497f59d
lvl.2
Flight distance : 31647 ft
United States
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DJI Mindy Posted at 5-15 20:09
That is a different problem, we apologize for that, your drone needs to be sent back, please follow my post above to contact your reseller or DJI Support for further assistance. Thank you.

Could you describe this problem more?
5-15 20:14
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djiuser_zsCxxvOHiXTM
lvl.1

United States
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fansa497f59d Posted at 5-15 20:14
Could you describe this problem more?

They are going to keep giving you the run around, there are dozens of reports (including myself) of people who got theirs today and can’t activate with the same issue. Their solution for everyone is to send it in for a replacement.
5-15 21:15
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fansa497f59d
lvl.2
Flight distance : 31647 ft
United States
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djiuser_zsCxxvOHiXTM Posted at 5-15 21:15
They are going to keep giving you the run around, there are dozens of reports (including myself) of people who got theirs today and can’t activate with the same issue. Their solution for everyone is to send it in for a replacement.

You're probably right. Hopefully they get it fixed soon... We have $1000 bricks right now.
5-15 22:12
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fansa497f59d
lvl.2
Flight distance : 31647 ft
United States
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djiuser_zsCxxvOHiXTM Posted at 5-15 21:15
They are going to keep giving you the run around, there are dozens of reports (including myself) of people who got theirs today and can’t activate with the same issue. Their solution for everyone is to send it in for a replacement.

I'd suggest you contact news reporters and explain that DJI has server issues and won't admit it, causing unusable products. I already have.
5-15 22:13
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djiuser_1NbLRyKrbWiT
New

United States
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DJI Mindy Posted at 5-15 20:09
That is a different problem, we apologize for that, your drone needs to be sent back, please follow my post above to contact your reseller or DJI Support for further assistance. Thank you.

I also have a brand new Mavic Air 2 Serial number 3N3BH4G00200C8. I cant activate either. what should I do?
5-16 05:34
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fans3d00ce4c
lvl.1
Flight distance : 3671 ft
United Arab Emirates
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Same here, brand new Mavic air 2 fly more combo and error in activation
5-16 07:51
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sherifsurf
lvl.1
Flight distance : 3671 ft
United Arab Emirates
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same here
5-16 08:13
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snhrocgmail.com
lvl.1

United States
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I just got my Phantom 4 back from DJI repair and it won't activate
5-16 08:35
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fansef10dd65
lvl.1
United States
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Hello!
I am trying to activate my Mavic Air 2 but I am unable. The error says: "Device activation prohibited. Contact DJI Support for assistance (1112)". Any suggestions or help will be greatly appriciated! Thanks
5-16 11:04
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djiuser_6MQKEUu9ID7G
lvl.1
Flight distance : 81319 ft
Canada
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Same activation issue too on Mavic air 2
5-16 13:27
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djiuser_ABsC4otKxB94
lvl.1

France
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Same problem on Mavic air 2
5-16 15:07
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djiuser_ABsC4otKxB94
lvl.1

France
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Same problem
5-16 15:08
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djiuser_VkcsUKR6DmlN
lvl.1

Australia
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Same same.... such a disappointment
5-16 16:09
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansa497f59d Posted at 5-15 20:14
Could you describe this problem more?

We have yet to determine the root cause. Your drone needs to be replaced, please contact your reseller or DJI support team in working hours to apply the replacement service.
5-16 22:29
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djiuser_DZDYGwL1YXTh
lvl.1

United States
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Same activation issue brand new mavic air 2
20200517_023135.jpg
5-17 00:38
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DJI Diana
Administrator
Flight distance : 2408 ft

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fansef10dd65 Posted at 5-16 11:04
Hello!
I am trying to activate my Mavic Air 2 but I am unable. The error says: "Device activation prohibited. Contact DJI Support for assistance (1112)". Any suggestions or help will be greatly appriciated! Thanks

Hi, we're truly sorry for having issues in activating your aircraft. May we kindly ask for the serial number. Thank you.
5-17 12:11
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_ABsC4otKxB94 Posted at 5-16 15:07
Same problem on Mavic air 2

Sorry if you're having issues in activating your aircraft. Kindly provide us the errors you are getting and the serial number or your aircraft, please. We're here to help. Thank you for your patience.
5-17 12:13
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DJI Diana
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Flight distance : 2408 ft

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djiuser_VkcsUKR6DmlN Posted at 5-16 16:09
Same same.... such a disappointment

We truly apologize for any inconvenience. Kindly provide us the errors and the serial number of the aircraft. We're here to help. Thank you for your patience.
5-17 12:15
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi, we're sorry to know that you are having issues as well. We've forwarded this to our engineers as or writing. Please wait patiently for their recommendations. We highly appreciate your patience.
5-17 12:19
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DJI Diana
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Flight distance : 2408 ft

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djiuser_6MQKEUu9ID7G Posted at 5-16 13:27
Same activation issue too on Mavic air 2

We're sorry to know about this. Kindly provide us the errors and the serial number of the aircraft, please. We're here to help. Thank you for your patience.
5-17 12:24
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_1NbLRyKrbWiT Posted at 5-16 05:34
I also have a brand new Mavic Air 2 Serial number 3N3BH4G00200C8. I cant activate either. what should I do?

Hi, we truly apologize for having issues when trying to activate. May we ask if you could remember the error(s) that you we're getting? We're here to help. Thank you for your patience.
5-17 12:30
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans3d00ce4c Posted at 5-16 07:51
Same here, brand new Mavic air 2 fly more combo and error in activation

Hi, apologies for having issues in activating your aircraft. Kindly provide us the error(s) and the serial number of the aircraft, please? We're here to help. Thank you so much for your patience. We're here to help.
5-17 12:33
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DJI Diana
Administrator
Flight distance : 2408 ft

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snhrocgmail.com Posted at 5-16 08:35
I just got my Phantom 4 back from DJI repair and it won't activate

Hi, apologies for having issues with your Phantom 4. May we have more details, please? Thank you.
5-17 12:45
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DJI Diana
Administrator
Flight distance : 2408 ft

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djiuser_DZDYGwL1YXTh Posted at 5-17 00:38
Same activation issue brand new mavic air 2

Hi, thank you for providing the serial number. May I kindly ask if you could remember the error (s) you had when trying to activate? Thank you for your patience.
5-17 12:53
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fansef10dd65
lvl.1
United States
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DJI Diana Posted at 5-17 12:11
Hi, we're truly sorry for having issues in activating your aircraft. May we kindly ask for the serial number. Thank you.

SN: 3N3BH4K002005W     Error code 1112
purchased from the DJI online store

5-17 12:58
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DJI Diana
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Flight distance : 2408 ft

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fansef10dd65 Posted at 5-17 12:58
SN: 3N3BH4K002005W     Error code 1112
purchased from the DJI online store

Thank you for providing the information. We'll seek the attention of our engineers for recommendations. We'll get back to you the soonest time possible. Thank you for your patience.
5-17 13:04
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djiuser_YJH1MzWc32ba
lvl.1

Croatia
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Same fucking ... with mine
And dont bother, ive contacted already, they said to return it... Now wait again 3 weeks
5-17 14:16
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djiuser_DZDYGwL1YXTh
lvl.1

United States
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Same problem, brand new mavic air 2, wont activate
20200517_023135.jpg
5-17 15:19
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djiuser_DZDYGwL1YXTh
lvl.1

United States
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Same problem, brand new mavic air 2, wont activate
20200517_023135.jpg
5-17 15:20
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DJI Mindy
Administrator
Flight distance : 7 ft
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fansef10dd65 Posted at 5-17 12:58
SN: 3N3BH4K002005W     Error code 1112
purchased from the DJI online store

Hi there, upon checking your serial number, the drone needs to be sent back for the replacement service, please contact our support team www.dji.com/support to start a ticket manually, sorry for the inconvenience caused.
5-17 22:59
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_YJH1MzWc32ba Posted at 5-17 14:16
Same fucking ... with mine
And dont bother, ive contacted already, they said to return it... Now wait again 3 weeks

We understand how frustrated you are, this is not the experience we want you to have with us, but there is nothing we could do to get it solved remotely, please send back for the replacement, sorry again for the inconvenience caused.
5-17 23:02
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_DZDYGwL1YXTh Posted at 5-17 15:20
Same problem, brand new mavic air 2, wont activate

Hi there, sorry that your drone also needs a replacement service, please contact your reseller or our support team for further assistance.
5-17 23:05
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djiuser_OX7VXhnaEqqt
New

Malaysia
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same error here. device activation prohibited error 1112.

bought a new unit mavic air 2.
location: malaysia
serial number: 1WNBH4E00200SY

please advice. my local retailer refused to provide any assistance at all!

5-17 23:55
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_OX7VXhnaEqqt Posted at 5-17 23:55
same error here. device activation prohibited error 1112.

bought a new unit mavic air 2.

Sorry to know your drone has the same issue, please contact your reseller for the replacement service.
5-18 00:00
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djiuser_RhaKmoJbXO4u
lvl.1

United States
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Same error code 0xffe.

SN is 3N3BH4D00200D2
5-18 08:50
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