Buongiorno, attivando il mio drone Mavic Air 2, ricevo un errore del server 0xffe.
Ho cambiato smartphone, iOS, Android ma nulla. Ho cambiato wifi, 4G, ma nulla.
Come posso risolvere? Non riesco ad attivare il mio drone!!!

Hi danyllo86, we are so sorry for the trouble on the activation, may we have your serial number for further support? Thank you in advance.

DJI Mindy Posted at 5-16 02:44
Hi danyllo86, we are so sorry for the trouble on the activation, may we have your serial number for further support? Thank you in advance.

Certo! grazie, attendo notizie! Il mio drone è stato acquistato con finanziamento Findomestic dallo store DJI di Roma con spedizione DHL.
MAVIC AIR 2 FLY MORE COMBO S/N: 1WNBH3R00201D6

danyllo86 Posted at 5-16 03:02
Certo! grazie, attendo notizie! Il mio drone è stato acquistato con finanziamento Findomestic dallo store DJI di Roma con spedizione DHL.
MAVIC AIR 2 FLY MORE COMBO S/N: 1WNBH3R00201D6

danyllo86 Posted at 5-16 03:02
Certo! grazie, attendo notizie! Il mio drone è stato acquistato con finanziamento Findomestic dallo store DJI di Roma con spedizione DHL.
MAVIC AIR 2 FLY MORE COMBO S/N: 1WNBH3R00201D6

Please accept our sincere apologies for the troubles with the activation, we have detected an abnormal activation of your aircraft and unfortunately, it cannot be solved remotely. It is recommended to contact your reseller or DJI support http://dji.com/support for the replacement service, sorry for the inconvenience caused.

Same issue here, unboxed my new Mavic air 2 fly more combo and got the same error

Same here

Stesso problema con il mio Mavic Air 2 acquistato da dji store. bah..

fans3d00ce4c Posted at 5-16 07:44
Same issue here, unboxed my new Mavic air 2 fly more combo and got the same error

Hi, we've replied to your post here:  https://forum.dji.com/forum.php? ... 6orderby%3Ddateline

Thank you for your patience.

sherifsurf Posted at 5-16 08:15
Same here [view_image][view_image]

Hi, we've replied to your previous post here:  https://forum.dji.com/forum.php? ... 6orderby%3Ddateline

Thank you for your patience.

DaniMac Posted at 5-16 14:49
Stesso problema con il mio Mavic Air 2 acquistato da dji store. bah..

We're sorry for having issues in activation. May we kindly ask for the error(s) and the serial number of your aircraft, please? We're here to help. Thank you.

DJI Diana Posted at 5-17 13:28
We're sorry for having issues in activation. May we kindly ask for the error(s) and the serial number of your aircraft, please? We're here to help. Thank you.

Dear Diana, the info here

Error cose:  0xffe
serial 1WNBH4T002019
MAVIC AIR 2

DaniMac Posted at 5-17 23:13
Dear Diana, the info here

Error cose:  0xffe

Sorry that an abnormal activation issue was detected on your drone, it needs to be sent back for the replacement service, please contact your reseller for further assistance.

DJI Mindy Posted at 5-17 23:19
Sorry that an abnormal activation issue was detected on your drone, it needs to be sent back for the replacement service, please contact your reseller for further assistance.

Mindy - can you comment on mine?

My error code is 0xffe

My serial number-  1WNBH4D00200VL

Unboxed yesterday.... I really hope you can help.

Laridae65 Posted at 5-31 02:59
Mindy - can you comment on mine?

My error code is 0xffe

Sorry that an abnormal activation issue was detected on your drone, it needs to be sent back for the replacement service, please contact your reseller or DJI support team www.dji.com/support for further assistance. We apologize for the inconvenience caused.

DJI Mindy Posted at 2020-5-16 02:44
Hi danyllo86, we are so sorry for the trouble on the activation, may we have your serial number for further support? Thank you in advance.

لدي نفس المشكله

djiuser_gfAcJZhRme8m Posted at 5-3 13:47
لدي نفس المشكله

Hello, there. Sorry for the inconvenience. Would you please offer us the information above?